Experience

Deacom, an ECI Software Solution

• United States
• Software Development
• 1 - 100 Employee

• Senior Product Specialist

  • Dec 2014 - Present



Deacom

• Telecommunications

• SENIOR PRODUCT SPECIALIST

  • Dec 2014 - Present



First Data Corporation

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• IMPLEMENTATION ANALYST (contract position)

  • Aug 2014 - Nov 2014

  • Member of specialized ‘Tiger Team’ subject matter experts (SMEs) assembled to implement and consult on first-of-its-kind new banking security initiative, headed up by Apple, for mCommerce and eCommerce transactions on-behalf-of Visa and Mastercard. • Implemented new contactless payment technology for card issuers for transactions made through Apple’s high-profile, newest software: Apple Pay digital mobile wallet.• Learned new industry and technology (banking/transactional data/contactless transactions).• Led clients (i.e. issuers of credit/debit cards) through implementation process of tokenization: the masking of personal account numbers transmitted via Near Frequency Communication (NFC), digital wallet, and EuroPayMasterCardVisa (EMV) technologies.• Led clients through Risk Management, Provisioning, Processing, Card Art Metadata, and Token Life Cycle Management using online tools Visa Online and MasterCard Connect. Collected and scrubbed relevant data from clients. • Contributed to initial Standard Operating Procedures (SOP) manual for newly-fashioned procedures and workflow.• Acted as implementer and liaison between clients and First Data during discovery, implementation, training, and go-live phases.• Finalized and proofread initial client-facing documents such as the client Implementation Guide and the Data Collection Tool.



Operative

• United States
• Software Development
• 700 & Above Employee

• IMPLEMENTATION SOLUTIONS CONSULTANT (contract position)

  • Feb 2012 - Apr 2012

  Operative is a global software company that provides an operating system for media companies who struggle with managing their disparate advertising business processes and technologies. With Operative, media companies increase revenue and operational efficiencies from proposal to cash. Top clients include: MSN, The Wall Street Journal, Guardian News & Media, Omnicom Media Group, NBC Universal, Pandora and National Public Media Operative is a global software company that provides an operating system for media companies who struggle with managing their disparate advertising business processes and technologies. With Operative, media companies increase revenue and operational efficiencies from proposal to cash. Top clients include: MSN, The Wall Street Journal, Guardian News & Media, Omnicom Media Group, NBC Universal, Pandora and National Public Media



Amtech

• Construction
• 1 - 100 Employee

• IMPLEMENTATION CONSULTANT/FIELD ANALYST

  • Oct 2010 - Dec 2011

  Corrugated box/Folding carton ERP software •Learned new industry/software and after four months, began implementing Imaginera box company software at corrugated boxing companies as well as consulting on installation, setup, and management of software.•Trained and consulted on setup of Imaginera for masterfile maintenance tables, Security, Customer Service, Inventory, Delivery, Purchase Orders, and Invoicing applications.•Implemented, consulted, and trained on setup of third party integrated enterprise document software, Doc-Link.•Traveled Monday through Friday and weekends to client sites implementing and training on all areas of the system.•Responsible for client report format requests, following up on all requests for enhancement and trip summaries.



Harris Corporation

• United States
• Defense and Space Manufacturing
• 700 & Above Employee

• LEAD SOLUTIONS ARCHITECT AND CONSULTANT

  • Jun 2008 - Oct 2010

  Returned to Harris Corporation. Returned to Harris Corporation.



Edge Technology Services

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• SENIOR MEDIA CONSULTANT

  • Jun 2007 - Oct 2010

  Broadcast Sales and Trafficking ERP software •Valued member of hand-picked Implementation Service Consultant training team for a major vendor of broadcast management software.•Assisted in U.S. roll-out of flagship product, Integrated Broadcast Management System (IBMS) to U.S. broadcast stations.•Responsible for QA testing, changes summary documents and test plans for IBMS.•Training team responsibilities included demonstrating IBMS to client personnel concentrating in back-end setup, entering copy and inventory and managing trafficking schedules as well as billing and reconciliation.•Responsible for and translated quality assurance run books in to internal training documentation.•Assisted in the development of a comprehensive training program used for both internal and external clients that required senior level expertise in training documentation, classroom presentation skills and client product delivery methodology.

• LEAD TRAINER/SOLUTIONS ARCHITECT

  • Jan 2001 - Sep 2007

  Media, Job, and Accounting Management ERP system (Planning, Buying, Production, Delivering, Accounting, and Time management). •Trained and consulted over 200 clients on 700+ window applications, including media planning, buying, job management, traffic management, timekeeping, and financial programs for the Enterprise Agency Suite (EAS) software: *Media Management System (MMS) and Job Management Systems (JMS).•Implemented new software on client sites and consulted on how system should be setup to best-fit agencies' needs. •Produced and updated training materials, methodologies and course curriculum for the implementation and training of agency systems.•Responsible for client-focused gap analysis.•Responsible for business analysis on clients' current workflow processes.•Developed decks for Media Management and Job Management Systems and presented to prospective clients at User Group conferences.•Technical support and client services responsibilities such as testing, qualifying and resolving customer issues as well as leading internal trainings.•Responsible for presenting and explaining applications to prospective clients during sales pitches.•Conducted trainings (clients as well as internal) on Media Management and Job Management Systems on-site as well as via webcast.•Responsible for testing beta Media Management and Job Management Systems.•Worked directly with system programmers in ameliorating system and maintaining customer satisfaction.•Responsible for signing-off on program update releases to clients.•Conducted monthly 'Client Advocacy' phone calls to ensure customer satisfaction.•Developed trainer evaluation form to gauge and improve sessions.



Jupiter Media Metrix

• Market Research
• 1 - 100 Employee

• MANAGER, CLIENT SYSTEMS

  • Jan 2000 - Jan 2001

  •Responsible for training in and out-of-state clients on online market research applications.•Launched new online research product, MyMetrix.com•Launched and managed Help Desk.•Produced training curriculum, standards, training documents, and leave-behinds for clients.•Analyzed online market research information as well as helped clients develop strategies to win business.•Managed technical support group.•Trained and supervised client services representatives.•Analyzed market research information for sales presentations.



Simmons Market Research Bureau

• MANAGER, CLIENT SERVICES

  • Jan 1998 - Jan 2000

  •Responsible for day-to-day maintenance of over 400 clients.•Responsible for training in and out-of-state clients on market research applications.•Launched and managed Help Desk.•Produced training curriculum, standards, training documents, and leave-behinds for clients.•Analyzed market research information as well as helped clients develop strategies to win business.•Managed technical support and data information requests.•Trained and supervised client services representatives.•Produced, coordinated, and maintained data entitlement list for all clients.•Responsible for selling market research information to prospective subscribers.•Analyzed market research information for sales presentations.



Margeotes|Fertitta + Partners, LLC

• MEDIA PLANNER/BUYER

  • Jun 1996 - Feb 1998

  •Responsible for planning, authorizing, and maintaining broadcast, print, and out-of-home activity for all accounts, including Benckiser North America (Jet-Dry, Lime-A-Way, Electrasol, and Calgon Water Softener), Godiva Chocolatier, and MediaOne Cable Company.•Produced, presented, and maintained marketing strategies for clients.•Planned national television introduction of Electrasol Dishwashing Tabs for Benckiser N.A.•Negotiated and bought national and local print rates (magazine and newspaper), and positioning for Godiva Chocolatier.•Responsible for recommending, negotiating, and planning magazine and newspapers ad sizes, zones, and positioning for Godiva Chocolatier new store openings advertisements.•Planned and maintained national and spot television campaigns for Jet-Dry, Lime-A-Way, Calgon Water Softener, and MediaOne Cable Company.•Developed and presented national, local, and print media plans to clients.•Coordinated and compiled quarterly and monthly budget summaries for clients.•Responsible for collecting all research data used in determining marketing strategy and media plans.•Developed reach and frequency analyses for clients in order to improve marketing strategy.•Responsible for planning and daily maintenance of accounts exceeding $50 million.



Ted Thomas Associates

• Intern

  • 1991 - 1991