Experience

Keller Williams Advantage III

• Real Estate
• 1 - 100 Employee

• REALTOR®

  • Jan 2022 - Present



Universal Orlando Resort

• Entertainment Providers
• 700 & Above Employee

• Associate Representative, Travel Industry Sales

  • Jun 2020 - Sep 2020

• Sales Counselor - Travel Agent Group

  • Sep 2016 - Jun 2020

  • Exceeding assigned sales goals of 1.5 million dollars annually.• Ensuring the highest level of service to top tier Travel Agencies while also cultivating sales for different tiers of agencies.• Maximizing opportunities to add value and increase product awareness to all travel agents. • Handling resolutions of system, reservation, booking and commission related challenges for travel agents, either by phone or email communication.• Building and sustaining relationships across internal and external departments • Created the Standard Operation Procedures for the Travel Agent Group

• Sales Counselor

  • Mar 2010 - Sep 2016

  • Provided outstanding sales and service support for all Universal Orlando and Universal Studios Hollywood guests.• Illustrated sales expertise to exceed assigned revenue and sales conversion targets.• Created positive guest interactions by using effective telephone communication, including listening and qualifying techniques.• Applied appropriate actions to manage calls and maintain standards in handle time efficiencies.