Experience

Milestone Pediatric Therapy Services a HealthPRO Pediatric Company

• United States
• Medical Practices
• 1 - 100 Employee

• ABA Program Director - Board Certified Behavior Analyst

  • Nov 2020 - Present



LILAC CITY BEHAVIORAL SERVICES, PLLC

• United States
• Medical Practices
• 1 - 100 Employee

• Board Certified Behavior Analyst

  • Aug 2020 - Oct 2020



Lilac City Behavioral Services

• Licensed Assistant Behavior Analyst - Program Manager

  • 2018 - Aug 2020

  Provide ABA supervision, training, and support to staff and clients.Create individualized treatment plans for clients who engage in various forms of problem behavior: aggression, elopement, self-injury, property destruction, etc.Conduct initial and ongoing assessments (AEPS, BRIGANCE, VBMAPP)Train staff on accurate and effective treatment implementation and ensure consistency across team members.Work directly with family members to provide education, training, support and advocacy as needed. Show less

• Registered Behavior Technician

  • Jun 2017 - Oct 2018

   Provide direct client care in 1:1 in home Collect, record, and summarize data on observable client behavior.  Assist with parent and caregiver training in line with client’s individualized treatment and behavior reduction protocols.  Effectively communicate with parents and caregivers regarding client progress as instructed by the Board Certified Behavior Analyst.



Pitney Bowes

• United States
• Software Development
• 700 & Above Employee

• Senior Client Sales Manager

  • Jul 2013 - May 2018

   Manage sales portfolio. Consistently exceed sales quote on a monthly basis - 108% 2016 Had the largest sales order in ISS history in 2015 – deal was $140,000. Versed in consultative selling which results in expanded product deals and higher average order size. Extensive knowledge and understanding of how to sell all SMB product lines (meters, shipping and ccm). Develop agent-client-focused organizational culture resulting in higher client satisfaction.

• Service Operations Manager/Trainer

  • Feb 2011 - Jul 2013

   Trained new hires to become proficient in Seibel, Gannt, Imsprod and Lucent systems.  Created and developed training material for new department and new service system. Conducted ride along with service technicians to improve internal communication, increase service level and improve client satisfaction. Facilitated weekly meeting with director of outsource support to improve internal process and improve client satisfaction.

• Client Sales Manager/Trainer

  • Mar 2004 - Jun 2011

   Manage sales portfolio. Consistently exceed sales quote on a monthly basis.  Assessed new hires and supported them with implementing balance of process and technologies, improving productivity and achieving high client service levels.

• Retention Specialist/Trainer

  • Jan 2002 - Feb 2004

   Took inbound client cancellation calls and consistently exceeded retention rate on a monthly basis.  Team Lead, walked floor and assisted with escalations, process questions and team knowledge.  Train new hires to be proficient in Siebel, IMS, Webextender, Pathfinder and Pitney Bowes Equipment.



Assembly Pros

• Lakeland, Florida Area

• Assembler/Office Manager

  • Dec 2000 - Aug 2003

  • Self-Contracted· Managed up to 5 employees by dispatching to one of 8 stores. • Payroll and billing. • Conducted cold calls to sell services which resulted in increased footprint from 5 stores to 8. • Self-Contracted· Managed up to 5 employees by dispatching to one of 8 stores. • Payroll and billing. • Conducted cold calls to sell services which resulted in increased footprint from 5 stores to 8.



Pacific Bell Wireless

• Coach

  • Oct 1997 - Dec 2000

   Managed on average 15 employees in a call center environment with the Retention and Refund Research departments  Performed up to 30 observations per week for call quality assurance and provided constructive feedback on each observation to continue growth and ensure excellent customer service  Handled escalations and customer complaints in a timely manner and in a way that mutually benefited the customer and the company  Managed on average 15 employees in a call center environment with the Retention and Refund Research departments  Performed up to 30 observations per week for call quality assurance and provided constructive feedback on each observation to continue growth and ensure excellent customer service  Handled escalations and customer complaints in a timely manner and in a way that mutually benefited the customer and the company