Experience

Menzies Aviation

• United Kingdom
• Airlines and Aviation
• 700 & Above Employee

• Safety Investigations co-ordinator

  • Jun 2014 - Present

  The co-ordination of all Safety Investigations for Menzies Aviation and their customers. To collate information from Management to ensure all corrective and preventative measures are in place, and thorough investigations are conducted. Interview staff in relation to incidents up to and including performance sessions. Coach mentor and up skill Management and supervisory teams in area of Safety compliance. Produce trend analysis and provide recommendations for driving continuous improvement in safety process and procedures. Support customer Airlines with the Management and input of safety data in their own safety Management systems, having sole handler access. Show less

• Assistant Passenger Services Manager

  • Mar 2009 - May 2014

  Responsible for the Management of the Passenger services team to ensure that all measurable goals were met by the customer Airlines. Strong people managements skills required to ensure that internal and external customer policies and procedures were met, along with ensuring the team were mentored and developed.During this post also held title of Service Delivery Manager for a core customer, easyJet. This entailed driving the product changes , hitting regular targets of performance and involvement with new innovations for all areas of their business. Show less

• Aer Lingus Supervisor

  • Feb 2009 - Apr 2009

  Responsibility for Aer Lingus dedicated check in, boarding and ticketing team. To ensure all customer service levels were met.



CONTINENTAL AIRLINES INC

• United States
• 1 - 100 Employee

• Airport Business Manager

  • Mar 1987 - Dec 2008

  Managed a successful airline operation, with the self handling of 80 + staff and operating 6 wide bodied daily flights. Encompassing all areas of measurable performance, Safety, baggage delivery, OTP, cleanliness, and reliability with good people management and development Station closed to move to LHR and eventual take over by United Airlines. Managed a successful airline operation, with the self handling of 80 + staff and operating 6 wide bodied daily flights. Encompassing all areas of measurable performance, Safety, baggage delivery, OTP, cleanliness, and reliability with good people management and development Station closed to move to LHR and eventual take over by United Airlines.



PEOPLE EXPRESS AIRLINES

• Belgium

• Customer Service Manager

  • Mar 1983 - May 1987

  Managed and trained in Airline economics and customer handling. FAA qualifications as cabin crew Boeing 737/757/747. A unique position and experience covering the Management of all areas within a large airline, including finance, ground operations, ramp operations ,safety and despatch. The position allowed us to check passengers in, board them , despatch the aircraft and hop on and work as cabin crew. Fares collected in flight. Worked in USA, then when international routes opened up , transferred home to Gatwick base. Show less