Experience

FilzFelt

• United States
• Textile Manufacturing
• 1 - 100 Employee

• Manager of Marketing + Communications

  • Aug 2023 - Present



Spinneybeck

• United States
• Furniture and Home Furnishings Manufacturing
• 1 - 100 Employee

• Manager of Marketing + Communications

  • Aug 2023 - Present



Ingram Micro

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Sr Prof, Platform Success Manager (Xvantage for Customers)

  • Jun 2022 - Aug 2023

  • Ensure adoption and utilization of platform through demos and training to associates, customers and vendors. • Engage with customers for platform feedback to drive and prioritize future releases. • Manage incidents with development team to ensure a positive customer experience.

• Promotions Manager, eCommerce

  • Nov 2021 - Jun 2022

  • Develop training documents and video tutorials to help website visitors navigate the website and access all features. • Present live demonstration of website as required to Partners and colleagues. • Manage Outlet site to help move aged inventory, lift sales and increase traffic to site.



Spinneybeck

• United States
• Furniture and Home Furnishings Manufacturing
• 1 - 100 Employee

• Project Coordinator | Architectural Applications Specialist

  • Apr 2014 - Nov 2021

  • Provide customers with product information and pricing while recommending solutions that meet design and budget requirements. • Coordinate all aspects of custom and architectural orders from quoting, production and follow-up to ensure customer needs and expectations are met. • Member of internal Council group to help Sales Representatives and Project Coordinators work together more effectively and streamline processes.

• Marketing Assistant

  • Jul 2011 - Apr 2014

  • Manage new product launches with Sampling, Customer Service and thirty worldwide sales representatives by distributing technical documentation, brochures, samples and order information. • Create and revise marketing collateral to ensure current information is accessible and features a consistent brand image. • Correspond with editors worldwide regarding new products with press releases and photography. Manage public relations through domestic and international magazines, blogs and… Show more • Manage new product launches with Sampling, Customer Service and thirty worldwide sales representatives by distributing technical documentation, brochures, samples and order information. • Create and revise marketing collateral to ensure current information is accessible and features a consistent brand image. • Correspond with editors worldwide regarding new products with press releases and photography. Manage public relations through domestic and international magazines, blogs and trade journals to generate leads and mind awareness of the brand and products. • Oversee the planning through execution of national trade shows including display design and construction, promotion, samples and giveaways to appeal to market.



Peerless, Inc.

• United States
• Industrial Machinery Manufacturing
• 1 - 100 Employee

• Marketing Coordinator

  • Jan 2008 - Jul 2011

  • Establish brand loyalty and improve lifetime value of customers through monthly targeted e-newsletters alongside a blog, promotions (digital and print) and technical product webinars. • Report monthly Net Promoter Score as a key performance indicator through customer satisfaction surveys. Analyze and monitor progress to propose suggestions for adding value and boosting monthly ratings. • Enhance website for greater visitor interactivity and information accessibility, increasing… Show more • Establish brand loyalty and improve lifetime value of customers through monthly targeted e-newsletters alongside a blog, promotions (digital and print) and technical product webinars. • Report monthly Net Promoter Score as a key performance indicator through customer satisfaction surveys. Analyze and monitor progress to propose suggestions for adding value and boosting monthly ratings. • Enhance website for greater visitor interactivity and information accessibility, increasing average time on site and web traffic more than 200%. Maximize SEO rankings through regular website and social media updates. • Manage literature library and documentation for sales representatives and customers • Coordinate company volunteer events (Habitat for Humanity, Corporate Challenge, Adopt-a-Family) Show less • Establish brand loyalty and improve lifetime value of customers through monthly targeted e-newsletters alongside a blog, promotions (digital and print) and technical product webinars. • Report monthly Net Promoter Score as a key performance indicator through customer satisfaction surveys. Analyze and monitor progress to propose suggestions for adding value and boosting monthly ratings. • Enhance website for greater visitor interactivity and information accessibility, increasing… Show more • Establish brand loyalty and improve lifetime value of customers through monthly targeted e-newsletters alongside a blog, promotions (digital and print) and technical product webinars. • Report monthly Net Promoter Score as a key performance indicator through customer satisfaction surveys. Analyze and monitor progress to propose suggestions for adding value and boosting monthly ratings. • Enhance website for greater visitor interactivity and information accessibility, increasing average time on site and web traffic more than 200%. Maximize SEO rankings through regular website and social media updates. • Manage literature library and documentation for sales representatives and customers • Coordinate company volunteer events (Habitat for Humanity, Corporate Challenge, Adopt-a-Family) Show less



Lord + Taylor

• Retail
• 700 & Above Employee

• Fine Jewelry Specialist

  • Sep 2008 - May 2009

  • Provide superior customer service by recognizing client needs and expectations while sharing knowledge of product and promotions. • Provide superior customer service by recognizing client needs and expectations while sharing knowledge of product and promotions.