Experience

Recordsforce, Inc.

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Customer Support and Marketing Associate

  • Dec 2016 - Present

  Acts as first point of contact for all customer service & external IT-related issues Works to improve service delivery and overall service value for clients. Assists HR & Marketing Manager with creation of blog posts, cast studies, & other marketing materials. Assists Operations Team in daily production goals. Assists CEO in calendar management and drafting proposals for potential clients. Acts as first point of contact for all customer service & external IT-related issues Works to improve service delivery and overall service value for clients. Assists HR & Marketing Manager with creation of blog posts, cast studies, & other marketing materials. Assists Operations Team in daily production goals. Assists CEO in calendar management and drafting proposals for potential clients.



Florida Democratic Party

• Public Policy Offices
• 1 - 100 Employee

• Field Organizer

  • Jul 2016 - Nov 2016

  Mobilized a community of volunteers on a statewide Presidential campaign in order to exceed projected goals for voter registration, door-to-door canvassing, and phone banking. Empowered volunteer leadership to independently run canvass, phone bank and voter registration events. Managed and developed volunteer leaders over 4 months to build 2 teams with over 50 active volunteers. Recruited, trained and managed a staff of interns. Executed an aggressive GOTV plan for a top priority staging location in Orange County, FL Show less



PillPack

• Hospitals and Health Care
• 400 - 500 Employee

• Overnight Robot Supervisor - CPhT

  • Aug 2015 - Jul 2016

  Fill time-sensitive prescriptions for patients, close attention to accuracy and detail when dealing with prescription medication, uphold HIPAA patient privacy laws, work as a team with fellow technicians and staff pharmacists to complete assigned tasks with sense of urgency. Fill time-sensitive prescriptions for patients, close attention to accuracy and detail when dealing with prescription medication, uphold HIPAA patient privacy laws, work as a team with fellow technicians and staff pharmacists to complete assigned tasks with sense of urgency.



Southern New Hampshire University

• United States
• Higher Education
• 700 & Above Employee

• Admission Counselor

  • Jun 2015 - Jul 2015

  Worked with students looking to pursue graduate-level degrees. Responsible for conducting admission interviews and completing a full needs analysis with prospective students, ensuring student is qualified for the program they are applying for, assisting student through application and enrollment process up until their first two weeks of classes, work on the predictive dialer system, making outbound warm calls to inquiries who have requested information, keeping track of current and prospective students and managing data entry through Microsoft CRM, managing outbound email campaigns. Show less



Babies R Us

• Retail
• 700 & Above Employee

• Department Supervisor

  • Feb 2015 - Apr 2015

  Supervised the Furniture and Apparel departments of the store. Responsible for leading team members through company’s customer-centric philosophy, personally assisting with guest issues, maintaining departments and floor plans in accordance with company standards, delegating tasks to team members within my departments, continuously communicating with, coaching and training team members on product knowledge and store operations, displaying expert product knowledge with my departments as well as store-wide knowledge. Show less



Toys"R"Us

• United States
• Retail
• 700 & Above Employee

• Store Supervisor

  • Sep 2014 - Jan 2015

  Responsible for leading the store in customer service and metrics, opening and closing procedures, cash office operations, hiring, training and supervising part-time and seasonal team members, keeping store clean and bright, flexing merchandise to company standards, and effectively solving guest issues. Responsible for leading the store in customer service and metrics, opening and closing procedures, cash office operations, hiring, training and supervising part-time and seasonal team members, keeping store clean and bright, flexing merchandise to company standards, and effectively solving guest issues.



Babies R Us

• Retail
• 700 & Above Employee

• Team Member

  • Aug 2012 - Sep 2014

  Responsible for handling returns, exchanges and guest issues, assisting cashiers with pricing and coupon discrepancies, keeping guest service desk clean and bright, keeping a consistently high metrics performance, assisting guests with product knowledge and pricing issues throughout the store. Responsible for handling returns, exchanges and guest issues, assisting cashiers with pricing and coupon discrepancies, keeping guest service desk clean and bright, keeping a consistently high metrics performance, assisting guests with product knowledge and pricing issues throughout the store.