Experience

ATSG (MTM Technologies)

• United States
• IT Services and IT Consulting
• 200 - 300 Employee

• Managed Services Sales Consultant

  • Apr 2009 - Present

  MTM Technologies has become only the 22nd company in the United States to earn the Cisco Master Unified Communications Specialization. The Cisco Master Unified Communications Specialization is awarded to an elite group of industry leaders that have demonstrated the most in-depth technology skills along with a proven track record of complete customer satisfaction. By working with a Cisco “Master” you're assured that 2 independent outside organizations -- NFS and Cisco -- have thoroughly audited MTM Technologies to confirm....... Best business practices are in place. The highest technical skills are utilized across the entire Cisco product line, especially Unified Communications. All resources & labs are up-to-the-minute. Industry leading technical certifications have been achieved --Advanced Routing & Switching, Advanced Wireless & Advanced Security During this section of the audit NFS & Cisco inspected every aspect of our managed services solutions, including... · Service Offerings · Incident Management Process o Monitoring, Tracking and Notification o System Availability, Resource Capacity & Performance o Case Management System o Fault & Performance Monitoring Platform o Correlation Tools o Incident Management Metrics o Configuration Management o Transition to Customer Environment · Configuration Changes o Change Management & Release Management o Change Control o Software Patches and System Upgrades · On-site Troubleshooting · Service Level Management o Service Level Monitoring and Reporting o Service Quality Improvement · Security Management o Security Policies · Training o Process-Specific Training o User Knowledge & Awareness o Training Records Show less



Evolve IP

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• senior consultant

  • 2008 - 2009



Sprint

• United States
• Telecommunications
• 700 & Above Employee

• Major Account Manager

  • Feb 1996 - Jul 2001