Jill Mack
Manager, Corporate Internal Communications at Discover Financial Services- Claim this Profile
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Bio
Credentials
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Microsoft Collaboration: SharePoint, Teams, Groups, and Yammer (2020)
LinkedInJan, 2023- Nov, 2024
Experience
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Discover Financial Services
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United States
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Financial Services
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700 & Above Employee
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Manager, Corporate Internal Communications
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Jan 2020 - Present
Create companywide communication strategy for content and channels including intranet, email and social platforms. Write and edit content on various business, technology, social and diversity, equity & inclusion topics. Establish and evolve multi-channel editorial calendar format and establish cross-functional meeting forum for idea sharing and internal/external communication content coordination. Managing editor for intranet homepage; responsible for overall site look, feel and function. Produced companywide annual award program, including cross-functional meeting facilitation, planning and creation/execution of a multichannel communication strategy, scriptwriting and award ceremony run-of-show. Show less
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Manager, Product Enablement - Digital Payments
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Mar 2018 - Jan 2020
Lead a team of 4 direct reports focusing on communication, engagement, risk and program management activities. Worked cross-functionally with Digital Product, Technology and Program Management Office teams to design and implement a visual communication engagement model for new product ideas to be socialized, prioritized and approved for development. Wrote and published team wins and updates with broader team and department via a “weekly snapshot” report.
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Manager, Planning & Administration / Chief of Staff - Digital Payments
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Dec 2014 - Mar 2018
Communicated organizational change management framework and process for several department and team reorganizations. Created department-wide communication strategy. Wrote executive-level speaking notes for various internal meetings. Produced executive-level presentations for internal and external use, domestic and international clients. Executed various agendas and events, i.e., town hall meetings, executive leadership meetings, volunteer days. Managed department headcount, organizational design and budget. Fostered team engagement and recognition opportunities. Show less
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Project Manager, Credit Card Operations
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Jan 2012 - Dec 2014
Wrote and published monthly communication updates on new technology application releases. Created digital screen designs and enhanced user experience for various customer service agent-facing applications. Subject matter expert on functionality, design and overall operation of call center software applications.
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Cardinal Health
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United States
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Hospitals and Health Care
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700 & Above Employee
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Specialist, National Account Implementations
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Mar 2008 - Jan 2012
Launched and managed new customer onboarding process. Managed relationships with corporate materials management contacts. Created and led training sessions for Sales Development Program.
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Inside Sales Representative, National Accounts
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Dec 2006 - Mar 2008
Increased sales by 20% in $4 million surgery center territory. Finished sales year at 104% to overall plan.
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Education
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Northern Illinois University
Bachelor of Arts, Journalism - Public Relations -
Roosevelt University
Masters of Science, Integrated Marketing Communications
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