Experience

Gordon Tilden Thomas & Cordell LLP

• United States
• Law Practice
• 1 - 100 Employee

• Administrative Assistant

  • Jun 2023 - Present



JND Legal Administration

• United States
• Legal Services
• 100 - 200 Employee

• Contact Center Agent

  • Nov 2022 - Jun 2023

  - Drafted, proofread, and edited legal correspondence to Class Members throughout various stages of the Class Action Settlement process - Maintained Class Member records, ensuring accuracy with most up-to-date information - Compiled daily reports on communication volume and case workflow in Excel - Coordinated scheduling of Class Member appointments across international time zones - Processed escalated inquiries through dissemination of resolutions crafted by case project team - Drafted, proofread, and edited legal correspondence to Class Members throughout various stages of the Class Action Settlement process - Maintained Class Member records, ensuring accuracy with most up-to-date information - Compiled daily reports on communication volume and case workflow in Excel - Coordinated scheduling of Class Member appointments across international time zones - Processed escalated inquiries through dissemination of resolutions crafted by case project team



Madewell

• United States
• Retail Apparel and Fashion
• 700 & Above Employee

• Stylist

  • Nov 2021 - Oct 2022

  - Managed fitting-room experiences by providing clients a one-on-one styling interaction while delegating other functions to team of sales associates - Achieved double targeted sales volume per hour with proven ability to consistently generate high-volume sales- Excelled under pressure in a high-traffic environment by successfully balancing a multitude of store priorities and client expectations- Established relationships and built a customer network with friendly attitude and attentiveness to clients' needs Show less

• Sales Associate

  • Oct 2019 - Nov 2021

  - Developed extensive communication skills by clearly articulating product knowledge to clients- Achieved highest hourly sales amongst all sales associates- Worked with a team to achieve highest grossing sales across all retail locations by delivering customers a personalized shopping experience and exceptional customer service- Assisted in training new associates on store operations and expectations- Improved store efficiency by identifying and completing necessary tasks including replenishment, cleaning, and processing new product Show less



University of Washington: Department of Political Science

• Seattle, Washington, United States

• Research Assistant

  • Jan 2022 - Jun 2022

  - Performed highly detail-oriented work of analyzing and scoring documents from non-governmental organizations through application of qualitative coding criteria - Coordinated data collection procedures with team members to ensure consistency in research methodologies by maintaining frequent communication - Performed highly detail-oriented work of analyzing and scoring documents from non-governmental organizations through application of qualitative coding criteria - Coordinated data collection procedures with team members to ensure consistency in research methodologies by maintaining frequent communication



Center for American Politics and Public Policy, University of Washington

• Seattle, Washington, United States

• Undergraduate Research Fellow

  • Sep 2020 - Jun 2021

  - Lead an independent, interdisciplinary research project on the drivers of municipal anti-graffiti policy - Developed proficiency in statistical analysis and programming in R by compiling Census data from a variety of survey programs for multivariate regression analysis - Fostered creative problem solving skills by designing and executing a coding strategy for empirically measuring graffiti law punitiveness - Collaborated with faculty and other fellows to further improve my research - Composed a variety of materials conveying research findings including an analytical paper, succinct summary reports, and presentation - Accepted to present research findings at the University of Washington’s 2021 Undergraduate Research Symposium (presentation linked below) Show less



University of Washington: Political Science Department

• Seattle, Washington, United States

• Lead Coder | Research Assistant

  • Jan 2020 - Jun 2020

  - Analyzed and scored United Nations treaties based on the presence of elements of legalization by using critical thinking skills and applying coding criteria - Mentored team of research assistants by identifying discrepancies and errors in their data collection for correction and discussion - Evaluated gaps in existing procedure and implemented improvements by refining handbook to advance clarity of expectations for future coders - Analyzed and scored United Nations treaties based on the presence of elements of legalization by using critical thinking skills and applying coding criteria - Mentored team of research assistants by identifying discrepancies and errors in their data collection for correction and discussion - Evaluated gaps in existing procedure and implemented improvements by refining handbook to advance clarity of expectations for future coders



JCPenney

• United States
• Retail
• 700 & Above Employee

• Sales Associate

  • Aug 2017 - Sep 2018

  - Exceeded expectations for performance measures including credit card sales and soliciting survey responses - Awarded Customer Service Warrior for de-escalation skills - Learned the value of communication and collaboration across departments - Exceeded expectations for performance measures including credit card sales and soliciting survey responses - Awarded Customer Service Warrior for de-escalation skills - Learned the value of communication and collaboration across departments