Experience

The Legacy Senior Communities

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Human Resources Manager

  • Sep 2022 - Dec 2023

  Plano, Texas, United States



Mustang Creek Estates

• Human Resources Business Partner

  • Aug 2020 - Sep 2022

  Plano, Texas, United States



Human Coalition

• United States
• Education Administration Programs
• 1 - 100 Employee

• Human Resources Generalist

  • Jul 2019 - Mar 2020

  Plano, Texas

• Training Specialist

  • Aug 2018 - Jun 2019



Safeguard Properties

• United States
• Real Estate
• 500 - 600 Employee

• Training Specialist

  • Oct 2012 - Nov 2017

  Richardson, TX • Developed, delivered, and organized training procedure manuals, guides, course materials and course curriculum for in-house personnel and vendor/client communities. • Created and facilitated on boarding for all new employees and trained tenured employees on systems and job functions. • Maintained existing training programs as well as planned and executed training curriculum and materials for new projects. • Provided support to department managers in responding to personnel training… Show more • Developed, delivered, and organized training procedure manuals, guides, course materials and course curriculum for in-house personnel and vendor/client communities. • Created and facilitated on boarding for all new employees and trained tenured employees on systems and job functions. • Maintained existing training programs as well as planned and executed training curriculum and materials for new projects. • Provided support to department managers in responding to personnel training issues by making recommendations on fit for position and potential position changes. • Created the model and design of the Policy and Procedure portal, putting the company in compliance with Consumer Financial Protection Bureau (CFPB) regulations. • Coordinated aspects of the divestiture effort separating Safeguard Properties from Bank of America which resulted in minimal impact to business production. Show less



Bank of America

• United States
• Banking
• 700 & Above Employee

• Property Preservation Specialist II (Policy and Procedures, Training, and Business Analytics)

  • Apr 2011 - Sep 2012

  Plano, TX • Developed detailed manuals, policy statements, procedural documents and process maps for all departments. • Identified, documented and verified business processes. • Facilitated all new training regarding policies and procedures. • Created and maintained SharePoint site for training and procedural document storage. • Tracked and compiled performance and effectiveness data from multiple sources. • Presented written and oral presentations to multiple management groups.

• Workout Specialist

  • Nov 2009 - Apr 2011

  Richardson, TX • Provided credit counseling to homeowners in default of mortgage loan. • Documented financials and evaluated homeowners for home retention programs. • Provided status updates as well as processed work out/loan modification documents for qualified homeowners. • Set up payment plans and processed loan payments for homeowners.



TIGI Linea

• Sales Support Manager

  • Jul 2006 - Aug 2009

  Lewisville, TX • Analyzed and implemented strategies with internal sales force to address concerns, develop solutions, and streamline processes to deliver excellent customer service to distributors, salon professionals and consumers. • Identified inefficiencies In Customer Service and Sales Support; developed and implemented processes for order processing, discrepancies, shipping and internal sales accounts. • Created procedure manuals for Customer Service, Account Executive, and Salon Loyalty Program… Show more • Analyzed and implemented strategies with internal sales force to address concerns, develop solutions, and streamline processes to deliver excellent customer service to distributors, salon professionals and consumers. • Identified inefficiencies In Customer Service and Sales Support; developed and implemented processes for order processing, discrepancies, shipping and internal sales accounts. • Created procedure manuals for Customer Service, Account Executive, and Salon Loyalty Program teams, allowing for a more efficient workflow. • Created policies and procedures for Domestic, International, and Latin American accounts based on distributor agreements and executive leadership expectations. • Managed monthly sales budget and shipping goals for both International and Domestic accounts. • Initiated strategies to address concerns from salon professionals and consumers regarding counterfeit product and diversion. • Collaborated with IT and Shipping departments; designed and executed a WMS (Warehouse Management System) and PTO (Pick to Order) process resulting in an increase in order entry and shipping accuracy.

• Account Executive

  • Jul 2003 - Jul 2006

  Lewisville, TX • Built and maintained relationships with distributor buyers to ensure brand representation in the area. • Worked closely with distributor sales force and buyers regarding product information, pricing, and promotions. • Processed and tracked all distributor orders to ensure timely delivery as well as monitored, communicated, and reconciled back ordered product and shipping and receiving discrepancies. • Teamed with freight forwarders and transportation companies to expedite… Show more • Built and maintained relationships with distributor buyers to ensure brand representation in the area. • Worked closely with distributor sales force and buyers regarding product information, pricing, and promotions. • Processed and tracked all distributor orders to ensure timely delivery as well as monitored, communicated, and reconciled back ordered product and shipping and receiving discrepancies. • Teamed with freight forwarders and transportation companies to expedite international deliveries. • Worked closely with VPs and Sales Representatives to guarantee goals are met and customers are satisfied. • Acted as the point of contact for internal sales force regarding product and marketing needs for regional hair shows and special events.

• Salon Programs Coordinator

  • Mar 2001 - Jul 2003

  Lewisville, TX • Managed TIGI’s loyalty program; a newly established program to reward distributor stores and salon owners with product, marketing material and educational events. • Point of contact for loyalty salons in the United States and Canada; addressed shipping and product concerns as well as documented sales dollars to determine status and coordinated special events for loyalty salons. • Developed and designed promotional marketing material for loyalty salons; reviewed product samples and… Show more • Managed TIGI’s loyalty program; a newly established program to reward distributor stores and salon owners with product, marketing material and educational events. • Point of contact for loyalty salons in the United States and Canada; addressed shipping and product concerns as well as documented sales dollars to determine status and coordinated special events for loyalty salons. • Developed and designed promotional marketing material for loyalty salons; reviewed product samples and marketing for brand consistency. • Maintained internal communication between Purchasing, Assembly, and Shipping departments to ensure delivery of program rewards. • Implemented plans to increase program awareness, gain distributor support and increase membership. • Collaboratively managed the development, planning and production of a 3-day International Hair Show attended by industry professionals, salon owners and hairdressers.