Jill Iris Mejia
Sales & Marketing Business Partner at Tollanis Solutions, Inc.- Claim this Profile
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Bio
Credentials
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AdWords Fundamentals
GoogleJul, 2017- Sep, 2024 -
QA Certification
-Feb, 2013- Sep, 2024 -
Trainer Certification
-Jan, 2012- Sep, 2024 -
Board Passer (LET)
Philippine Professional Regulation CommissionMay, 2009- Sep, 2024
Experience
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Tollanis Solutions, Inc.
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Sales & Marketing Business Partner
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Feb 2020 - Present
-Lead the development of new leads and opportunities for Tollanis through digital and traditional lead generation methodologies -Work with the Tollanis leadership team assists in developing new opportunities through the definition of products, services, markets, and industries. -Assist in developing and planing sales engagements with Tollanis leadership -Build lasting and trusted relationships with Tollanis customers and stakeholders. -Assist in developing company-wide marketing strategies and campaigns that directly impact and drive company sales and lead generation activities and company position in the global marketplace. -Work closely with Tollanis leaders, assist in developing go-to-market campaigns for market and industry segments. Show less
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Wings Enterprises, Inc.
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United States
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Construction
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1 - 100 Employee
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E-commerce Manager | Google AdWords Strategist
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Mar 2019 - Present
Home-based | Started March 2019 as a Google Ads Specialist and got promoted as an eCommerce Manager April 2020 - present Google Ads Strategist: -Setup, manage and optimize clients' Google AdWords (pay per click) search, display and shopping campaigns. -Manage/organize keywords -Create ads -Use negative keywords -Setup profitable bidding strategies. -Create weekly reports (Expenses Vs Conversion) eCommerce General Manager: -Ensure the daily functioning of all employees. -Monitor all marketing initiatives and provide recommendations. (e.g. oversee Facebook advertising campaigns) -Monitor Amazon Specialist's work and assist her with complicated tasks and other escalated concerns. Also monitor Amazon account health and make sure all issues are addressed promptly -Interview, hire, and train new employees. -Complete administrative work and correspond with other departments Delegate tasks according to the department’s needs -Motivate staff and create an environment where employees thrive -Enforce company policy to cultivate an environment that makes employees hold one another accountable for their actions. -Train team members if new technologies or systems are introduced to business -Evaluate data and employee performance -Work with webmaster to help maintain best website and making sure all products are updated, links and feed are always working -Help implement, manage, and set up selling to the U S government program -Supervise all activities and product development -Audit customer service team calls, emails and chat -Take escalation calls and address any CS concerns -Monitor SEO work and analyze his reports if it is making any significant impact on sales and provide recommendation to improve SEO. -Conduct and attend various meetings with the vendors, clients and potential business partners -Meet with the owner weekly to discuss daily operations and plan for short and long-term goals. Show less
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SMS Assist, L.L.C.
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United States
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Facilities Services
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500 - 600 Employee
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Affiliate Sourcing Senior Specialist
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Dec 2018 - Mar 2020
-Gathered and negotiated service areas and rates with Affiliates -Set up and participate in quarterly conference -Prepared and performed monthly business reviews with Affiliates -Recognized trends and proactively prevented recurring operational issues with Affiliates -Analyzed opportunities and provided input on location alignment to manager -Established and grew relationships with Key Affiliates -Proactive and reactive relationship management with Affiliates and Affiliate Relations Team -Analyzed opportunities and risks with Affiliates and Affiliate Relations Team -Worked with Affiliates -Manager Key Relationships and Partners -Key Affiliates, Affiliate Relations Team/Management, Operation (management) Directors, Procurement (management) Directors Compliance (management) Directors, Sales (management) Director Show less
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Full Potential BPO Inc.
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Philippines
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Outsourcing and Offshoring Consulting
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1 - 100 Employee
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Sales Team Lead
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Jan 2018 - Nov 2018
-Assisted the Operations Manager in developing strategic sales plans. -Set daily, weekly, and monthly sales goals and communicates deadlines and targets to the agents. -Developed strategies to promote agents adherence to company regulations and campaign performance goals/KPIs (created and implemented bonus and rewards programs or “agent of the month” achievements). -Conducted continuous one on one coaching sessions to improve below target performance by addressing their areas for improvements and maintained above target performance by commending their hard work and strengths. -Handled team meetings to update agents on client's directives and huddles on sharing best practices. -Answered agents’ questions and helped them solve their work related problems. -Monitored calls through live barging and recorded call listening to ensure there are no missed opportunities and calls are quality. -Floor walked to oversee agents’ productivity and immediately address urgent call concerns. -Attended supervisor-requested calls. -Managed the dialler (operated leads being distributed to the agents, controlled the dial level to ensure calls are not overlapping, monitored queue and tracked outbound calls) -Generated and shared comprehensive and detailed daily, weekly and monthly reports about team performance. -Assisted recruitment team with hiring processes and new hires training. -Identified areas for new training or skill checks. Show less
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Online Advertising Strategist
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Jul 2017 - Dec 2017
-Communicated with small to mid-size businesses proactively, via phone, email and video conference to start new campaigns and help establish long-term relationship with the clients. -Developed, implemented and managed clients' Google AdWords (pay per click) accounts that promote their products and/or services -Helped clients get the best return on investment on their business' advertising investment by working closely with them in a consultative role. -Drove traffic on the clients' websites and acquired leads/customers through ads optimization. Show less
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Acquire BPO
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Australia
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Education Advisor
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Aug 2015 - Jul 2017
-Made outbound customer calls and received inbound calls to promote and sell the client's school and courses. -Assisted interested leads in securing an application form -Walked through the leads on the enrollment process (helped them understand and e-sign the school's terms and conditions) -Processed leads payments by inputting their credit card information on a secured link. -Managed leads pipeline by effectively doing follow up calls, emails, and text messages. -Emailed product literature, brochures, catalogs and other campaign material. -Recorded outbound call history and customers response in detail. -Responded to customer inquiries and resolve. -Referred customers’ needs or inquiries to appropriate departments like marketing, administrative or other departments by creating tickets on CRM (a tool uses to manage and analyze customer interactions and data) -Created, maintained and updated database of customers with complete information on CRM. Show less
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Global Sky Communication Center
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Outsourcing/Offshoring
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1 - 100 Employee
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QA/Trainer
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Apr 2008 - Apr 2015
-Supported the company in maintaining a work environment focused on quality, communication, collaboration, integration and teamwork. -Audited 50 sales calls and 25 non sale calls per week and provided timely feedback to agents. -Attended weekly call calibration with the managers and the clients. -Created minutes of the meeting, QA weekly and monthly reports. -Facilitated communication and product training. -Provided evaluation and feedback to trainees’ performance. -Assisted the trainees during nesting period. Show less
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Education
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2004 - 2008
Polytechnic University of the Philippines
Bachelor of Arts, English/Language Arts Teacher Education
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