Experience

National Care Group Limited

• United Kingdom
• Hospitals and Health Care
• 100 - 200 Employee

• Operations Director

  • Apr 2022 - Present

  South East Region

• Regional Operations Manager

  • Apr 2020 - Apr 2022



Helping Hands Home Care

• United Kingdom
• Hospitals and Health Care
• 700 & Above Employee

• Regional Care Director

  • Apr 2019 - Mar 2020

  Strategic and Operational Leader for the East of England Region with responsibility for Area Managers, HR Business Partners, Compliance Business Partners and Regional Clinical Leads. Direct management of 18 branches delivering 8,000 hours of care and 190 Live in Customers which provided a turnover of £25m and EBITDA of £7.5m. The customer group consisted of a wide range of individuals including LD, Older People, EMI, Young Adults with challenging behaviours, Clincal/Complex, ABI and Mental… Show more Strategic and Operational Leader for the East of England Region with responsibility for Area Managers, HR Business Partners, Compliance Business Partners and Regional Clinical Leads. Direct management of 18 branches delivering 8,000 hours of care and 190 Live in Customers which provided a turnover of £25m and EBITDA of £7.5m. The customer group consisted of a wide range of individuals including LD, Older People, EMI, Young Adults with challenging behaviours, Clincal/Complex, ABI and Mental Health

• Head of Live in Care

  • Apr 2017 - Apr 2019

  Alcester, Warwickshire Strategic management and leadership of the Live-In Care Service for the East Region which was responsible for 170 Live-In Customers with a wide range of care needs. Responsible for 7 Live in Managers and support function business partners.



SIMPLY TOGETHER (COMMUNITY CARE) LIMITED

• Director of Care

  • Aug 2016 - Mar 2017

  Chesham, United Kingdom Corporate responsibility for the national delivery of a high quality care service to children, young people and vulnerable adults. The strategy focussed on delivering a flexible, competitive, and person centred service to the customers ensuring the promotion of choice, control and independence. Ongoing robust review of services promoting ongoing learning and continuous improvement. Review of growth potential to further increase the customer base and employment opportunities. Regular… Show more Corporate responsibility for the national delivery of a high quality care service to children, young people and vulnerable adults. The strategy focussed on delivering a flexible, competitive, and person centred service to the customers ensuring the promotion of choice, control and independence. Ongoing robust review of services promoting ongoing learning and continuous improvement. Review of growth potential to further increase the customer base and employment opportunities. Regular review of corporate policies and procedures to ensure compliance and good practice within the care sector. Engagement with key internal and external stakeholders ensuring the promotion of the Simply Together brand and its status as an Employer of Choice

• Deputy Director of Care

  • Feb 2016 - Aug 2016

  Chesham Supported the Director of Care to manage, improve and develop the performance of the care services with direct management of Branches in Norfolk, Suffolk, Cambs, Herts, Beds and Bucks. Responsible for setting of achieavable growth targets without compromising quality. Workforce planning to ensure a robust and committed team to enable the effective delivery of a reactive care service. Development of key strategic internal and external partnerships.



Cross Keys Homes

• United Kingdom
• Civic and Social Organizations
• 100 - 200 Employee

• Care and Lifeline Project Manager

  • Mar 2015 - Dec 2015

  Peterborough, United Kingdom Accountability for leading, developing and advising the Cross Keys Care Service comprising community care, extra care, catering and lifeline services. Developed 5-year business plan for the services and subsequent recommendations. Worked with the Teams to ensure a quality care service was delivered to all tenants and customers. Joint working with the Business Development Team to ensure the effective build and mobilisation of the second extra care scheme ensuring all tenancy signups were… Show more Accountability for leading, developing and advising the Cross Keys Care Service comprising community care, extra care, catering and lifeline services. Developed 5-year business plan for the services and subsequent recommendations. Worked with the Teams to ensure a quality care service was delivered to all tenants and customers. Joint working with the Business Development Team to ensure the effective build and mobilisation of the second extra care scheme ensuring all tenancy signups were managed effectively. Advising on the market place within Cambridgeshire within the wider national health, housing and welfare markets. Show less



Housing 21

• United Kingdom
• Non-profit Organization Management
• 700 & Above Employee

• Locality Manager

  • Oct 2011 - Feb 2015

  Cambridge, United Kingdom Responsible for the delivery, development and performance of an integrated service portfolio across East of England with an annual turnover of £8m and EBITDA of £3m. This role held responsibility for both Housing and Care Services in supported living schemes, extra care services, and leasehold homes alongside domiciliary care services.

• Operations Manager - Walsall

  • Aug 2010 - Oct 2011

  Operations Manager for a £165m re-provision project between Housing 21 and Walsall Metropolitan Borough Council which included the replacement of 10 Residential Care Homes and 6 Day Centres with 5 Extra Care schemes with integral day centres, 1 Residential Mental Health Scheme, and refurbished the Intermediate Rehabilitation Unit managing the transition of customers and employees.

• Care Services Manager

  • Sep 2006 - Aug 2010

  Huntingdon Management and delivery of Community, Extra Care, Supported Living Services, Day Centre and Intermediate Care Services throughout Cambridgeshire and Suffolk providing effective customer care and identifying service improvements. Building and maintaining relationships with key internal and external stakeholders, and identifying development opportunities within the Region.