Experience

Topco Associates LLC

• United States
• Retail
• 400 - 500 Employee

• Operations Specialist

  • Jan 2023 - Present



UScellular

• United States
• Telecommunications
• 700 & Above Employee

• Operations Specialist, Business Sales Operations & Enablement

  • Dec 2020 - Jun 2021

  Developed a smooth and effective sales process for business contracts, including audit compliance. Took responsibility for driving operational excellence and ensuring business processes were maintained in alignment with regulatory requirements. Notable Contributions:• Processed and handled contracts for business customers; conducted compliance audit to track the company’s adherence to regulatory guidelines and managed all publishing into Ariba Contract Management System.• Collaborated with the Business Account Support Specialist and minimized the total contract processing time from three days to less than a day by developing time-saving and efficient strategies, solutions, and operating procedures.• Facilitated the implementation of revised policies; cooperated with the Solutions Manager to review documents in alignment with Legal & Regulatory Affairs and drove business contracts to completion, resulting in a more consolidated operating process with improved efficiency. • Oversaw the training of every new business associate having business support on key concepts and operational procedures while confirming policy and compliance requirements were properly delivered. • Led and directed a team of seven internal sales personnel, delegated tasks, rendered support, and provided process improvement tools required to maximize workforce efficiency. Show less

• Operations Specialist for Multi Channel Centralized Operations Services, Cash & Contracts Category

  • Sep 2019 - Dec 2020

  Drove remarkable business transformation and maximized operations through diverse efforts.Notable Contributions:• Collaborated with the TDS Treasury team to promote improvements, accountability for shuttering locations, and opening new retail stores for expansion.• Acquired knowledge on Agent Channel contract entry, storage, and insurance coverages, by embarking on cross-training seminars.• Supervised the revision of business contracts for business channels while confirming that projects were successfully completed in a timely and cost-effective manner. Show less

• Operations Specialist for Multi Channel Centralized Operations Services, Inventory Category

  • Oct 2016 - Sep 2019

  Maintained responsibility for directing the daily analysis, research, and resolution of varied business partner requests. Ensured the completion of projects within the company’s budget and deadline. Notable Contributions:• Collaborated with a third-party vendor and functioned as the Lead Operations Specialist responsible for developing policy and procedures, scheduling, reconciling, documenting, organizing quarterly inventory counts at over 260 retail locations, and closing inventory counts.• Strengthened and maintained relationships with third-party vendors, and partnered with the internal audit team to ensure complete audit compliance.• Led quarterly business reviews with vendor to foster accountability and contributed to increasing efficiency by providing end-to-end process support for inventory operations. • Organized quarterly training sessions for heads of retail to drive operational excellence within their market.• Supported field leaders using tracking, and knowledge of systems; identified growth opportunities, and collaborated with high-performance teams to mitigate potential risks. Show less

• Device Supply Chain Specialist

  • Oct 2009 - Oct 2016

  Oversaw logistics, cargo shipping, receiving, and vehicle operators’ movements. Minimized supply chain risk by creating standard operating procedures while driving continuous process improvement in shipment tracking, cargo labeling, and regulatory requirements. Notable Contributions:• Received and responded to inventory requests from retail partners; managed end-to-end process, confirming requests were understood, assessed, and examined for accuracy managed end-to-end process, confirming requests were understood, assessed, and examined for accuracy.• Developed and managed jobs aids and process documentation as well inventory procedures for various sales channels.• Utilized the aid of multiple systems, SAP, and Point of Sale system to support teams in management through system changes, and provided a seamless transition for associates. • Corrected discrepancies within the system, shipping, or delays in a timely manner by collaborating with multiple talented teams.• Spearhead the unveiling of new retail processes for inventory audits in the retail channel, assessing and documenting processes for reference purposes.• Managed complex projects from conception through implementation and established beneficial working relationships with various internal groups. Show less

• Forecast Planning Analyst|Accessories

  • Jun 2006 - Oct 2009

  Assisted in developing and executing strategic plans to achieve the company’s goals and created forecasts based on business/industry patterns and trends. Supported the management with risk mitigation activities.Notable Contributions:• Partnered with the Accessory Assortment Manager and the Retail Planning Manager to outline future accessories buys for different retail locations.• Developed a reachable forecast, purchase order, fulfillment, and delivery of distribution facility; corrected shipping errors and processed receipt for payment by collaborating with suppliers• Designed and developed the Vendor Scorecard and pioneered quarterly business reviews with vendors to reinforce the accountability and action plan of the group. • Implemented initiatives to improve forecast accuracy; developed a recycling program and a database system to efficiently sort through obsolete products for orderliness. Show less

• Inventory Administrator

  • Apr 2004 - Jun 2006

  Inventory AdministratorOversaw and directed the day-to-day administrative functions of the organization such as confirming purchase orders, purchase requisitions, goods receipts, invoices, and payment for products purchased. Notable Contributions:• Analyzed different vendors to obtain the best cost-effective deals; built and maintained long-lasting profitable relationships with the selected vendors for business purposes.• Collaborated with OEM vendors to ensure product shipments and deliveries safely arrived at the targeted distribution warehouse.• Developed a documenting system to register back-ordered items and ensured it was readily updated for accuracy before being sent out to retail locations. Show less

• Inventory Coordinator

  • Dec 1994 - Apr 2004