Jill Haugene
Director of Customer Success at GrowthZone- Claim this Profile
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Topline Score
Bio
Credentials
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ITIL Release, Control & Validation Certification
ITIL CertifiedSep, 2013- Nov, 2024 -
ITIL Planning, Protection & Optimization Certification
ITIL CertifiedMar, 2013- Nov, 2024 -
ITIL Operational Support & Analysis Certification
ITIL CertifiedJan, 2013- Nov, 2024 -
ITIL Foundations V3 Certification
ITIL CertifiedNov, 2012- Nov, 2024
Experience
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GrowthZone AMS
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United States
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Software Development
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1 - 100 Employee
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Director of Customer Success
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Jul 2016 - Present
The Director of Customer Success serves those Chamber or Association customers deploying our solution in order to provide a smooth transition and customer experience. The role provides direction, guidance and oversight to the onboarding, project management, web services and technical support teams and manages everything after the sale. The Director of Customer Success serves those Chamber or Association customers deploying our solution in order to provide a smooth transition and customer experience. The role provides direction, guidance and oversight to the onboarding, project management, web services and technical support teams and manages everything after the sale.
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Landis+Gyr
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Switzerland
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Appliances, Electrical, and Electronics Manufacturing
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700 & Above Employee
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Senior Manager, Service Desk
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Jul 2006 - Jul 2016
•Overall responsibility for the Global Service Desk staff of 45 people in four locations throughout North America providing service to over 500 utilities world-wide and servicing over 20 million meters.•Manage the development of techniques and tools to assist the staff in responding to customer care issues.•Manage and drive continual customer satisfaction and Customer Operations continual service improvement through management and reporting of contractual obligations and KPIs, resolution of product issues and internal process improvements.•Responsible for overall escalation processes within ticketing system for North America.•Implement processes and procedures for incorporating new customer facing technologies; retired services.
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Sales Support Manager
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Mar 1999 - Jul 2006
•Overall responsibility for the inside sales staff to ensure order fulfillment satisfaction.•Managed forecasting for North America sales team through Customer Relationship Management ticketing system.•Managed forecasting from the international partners.•Responsible for RFP responses including coordination of responses, working with outside consultants and/or utilities and delivering the final product.•Managed sales partner relationships domestically and internationally.
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Office Administration/Research & Telemarketing
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Aug 1993 - Mar 1999
•Assist Account Executive staff; provide day to day support with client relations. Attended customer meetings as necessary.•Provide assistance with hiring and managing telemarketing research staff and training. •Research data entry and report preparation for clients.•General office administration duties such as printing and binding client proposals, timesheet entry for finance department, managing front desk duties on an as needed basis, client meeting and conference coordination.
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Education
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2001 - 2003
The College of St. Scholastica
BS, Business Administration and Management, General -
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Brainerd High School
High School
Community
