Experience

Seven Springs Sales LLC

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• General Manager

  • May 2005 - Present

  Throughout 10-year tenure, took on many different responsibilities throughout the company to gain a broad knowledge of the business and industry, rapidly earning current title of General Manager. Effectively reduced order fulfillment error rate to less than 1% by employing new procedures throughout the order fulfillment process. Successfully developed and executed project schedule for wheel builds and repairs, consistently meeting or beating time and cost commitments *Oversee all incoming and outgoing shipping activities *Develop and closely monitor daily shipping and project schedules to guarantee timely delivery to customers *Regularly evaluate inventory reports to guarantee sufficient quantities are on hand *Analyze monthly sales reports to make certain current products are within sales parameters *Consistently communicate with distributors, dealers and end-users to ensure a superlative customer experience, satisfactorily resolving any issues that may arise *Evaluate company-wide processes regularly to ensure efficiency and accuracy, implementing improvements as needed *Responsible for procurement of warehouse and office supplies *Negotiate and contract with freight carriers to receive lowest possible costs for ground, air, and LTL shipments *Develop and continuously update product warranty information, product certificates, application charts, price lists, and website content to ensure accuracy *Trade show coordination *Manage accounts receivable, including invoicing, statements, payment processing, and collections *Assist with accounts payable, processing payments via check, credit card, and/or wire transfer *Process weekly payroll Show less



Dri-Eaz Products, Inc.

• United States
• Environmental Services
• 1 - 100 Employee

• Marketing Research Specialist

  • Sep 2003 - May 2005

  Restructured data analysis report to retrieve more accurate findings, helping to increase customer satisfaction rates and customer retention. Four time Quality Champion Award recipient. *Create customer surveys utilizing mail, email, phone and internet methods *Compile and analyze statistical data, prepare reports for upper management evaluation *Conduct survey and new product follow-up interviews *Assist with new product launches, product promotions and incentives *Responsible for the procurement of promotional items and giveaways *Coordinate trade shows and symposiums *Focus group assistant moderator *Create email promotions *Manage two customer databases with more than 30,000 customers Show less