Delivery Manager

• May 2022 - Present

- Ability to support teams with Scrum methodology and processes - Facilitating in the delivery of projects and products- Leading the collaborative dynamic planning process prioritizing the work that needs to be completed against the capacity and capabilities of the team(s)- Being available for escalations and ability to remove impediments- Creating and refining deployment processes, across multiple departments and products

Scrum Master

• Dec 2021 - Present

Senior Associate Scrum Master

• Dec 2020 - Dec 2021

- Supporting teams by championing them so they can prioritize work and strive to increase quality; as well as giving them room to self-organize and make decisions that benefit the team, the department, and the company.- Improving the efficiency of the teams consistently over time through proven Scrum methods utilizing tools and activities to foster an environment of collaboration, trust, and transparency - Ability to multitask and high level of attention to detail allows me to be part of multiple Scrum teams and manage the Scrum process throughout the sprints successfully - Coordinate the resolution of cross-team dependencies through multi-level and multi-directional communications for smoother and quicker deliverables- Expanding knowledge and get deeper understanding of Scrum methodology, Scrum roles, and Agile processes to better train and support the Scrum team(s) and Product Owner(s) through self-lead education on LinkedIn, PluralSight, and Scrum.org- Held direct meetings with Directors, Product Owners, and Technical Leads to maintain transparent and open lines of communication and radiate information- Educated and prepared Associate Scrum Master to pass the PSM I exam and receive certification Show less

Associate Scrum Master

• Nov 2019 - Dec 2020

I have been a Scrum Master, PSM I certified, for over a year now, being part of multiple teams concurrently ranging from storming to performing levels. I helped increase performance and cut costs, as well as train employees and streamline processes. Passionate about solution seeking and contributing to process creation and improvement.

4th Grade Teacher

• Jul 2019 - Oct 2019

Primary subject: Math Secondary subjects: Science and History Primary subject: Math Secondary subjects: Science and History

Accounts Receivable Analyst, Cash Apps Specialist

• Aug 2017 - Jul 2019

-On hand to assist with the needs of the Branch and Office Managers, as well as Customers, regarding any Accounts Receivable inquiries and situations. -Partnered with branches for top tier customers, responsible for the portal billing and application of payments. -Assisting with training of new hires and new acquisition hires on payment softwares and portals, CCH tax exemption, and the AR department of the company's software. -Research and correcting of Cash Apps, refund process approver. Show less

Accounting Executive Assistant - Temp

• Dec 2016 - May 2017

·Assist the senior accountant in developing daily, monthly, and quarterly financial reports and document tasks necessary for revenue and payable accountabilities. ·Utilize multiple data entry systems (MRI and Yardi) to produce lease profiles, trial balances, treasury reports, and balance transaction reports. ·Manage organization and drive efficiency. Lead transition from paper to digital record keeping. ·Assist the senior accountant in developing daily, monthly, and quarterly financial reports and document tasks necessary for revenue and payable accountabilities. ·Utilize multiple data entry systems (MRI and Yardi) to produce lease profiles, trial balances, treasury reports, and balance transaction reports. ·Manage organization and drive efficiency. Lead transition from paper to digital record keeping.

Director of Testing Center

• Feb 2016 - Aug 2016

·Rewarded 2017 contract worth $300k by increasing center’s corporate score within three months to remove probation status. ·Reviewed and revised processes to adjust test administrators’ behaviors, to yield less errors and minimize security risks. ·Developed a manual and script for each administrator to follow when administering tests. This doubled as training material for new hires. ·Rewarded 2017 contract worth $300k by increasing center’s corporate score within three months to remove probation status. ·Reviewed and revised processes to adjust test administrators’ behaviors, to yield less errors and minimize security risks. ·Developed a manual and script for each administrator to follow when administering tests. This doubled as training material for new hires.

Director of Education

• May 2015 - Feb 2016

·Created individual learning plans for 200+ students based on student’s needs, education level and learning styles while partnering with student’s school teachers for support.·Hired and trained center’s 20 instructors. Maintained highest standards by providing continual education sessions with instructors. Led continual education sessions with instructors to share successful techniques and learnings.·Shared responsibility of leading enrollment conferences to sign student’s up for bundled Learning Packages with an average value of $1500 with a 50% closure rate.·Designed and tested different payment plan strategies to increase annual revenue. Show less

Director Of Operations

• Dec 2014 - May 2015

·Provided initial response to inquiries made by potential new clients, with focus on their individual needs. ·Assisted in digital marketing, including social media postings and email promotions.

Instructor and Test Administrator

• Mar 2012 - Dec 2014

·Implemented individual education programs designed to offer personalized learning experiences. Served as lead teacher responsible for direction of center in the absence of a director. ·Provided excellent customer experience in correspondence with guidelines established for individual examinations. ·Implemented individual education programs designed to offer personalized learning experiences. Served as lead teacher responsible for direction of center in the absence of a director. ·Provided excellent customer experience in correspondence with guidelines established for individual examinations.

Poll Worker / Data Entry

• Oct 2011 - Jan 2012

-Upheld the integrity of the elections for the 2012 Presidential Elections by completing training and following protocol throughout the electoral process. -Served as absentee ballot counter; sorted and tallied votes for each national, state, city, and country candidate. -Completed data entry for thousands of new and current voters, entered applications and updated current information to facilitate the right to vote for Alachua County citizens. -Upheld the integrity of the elections for the 2012 Presidential Elections by completing training and following protocol throughout the electoral process. -Served as absentee ballot counter; sorted and tallied votes for each national, state, city, and country candidate. -Completed data entry for thousands of new and current voters, entered applications and updated current information to facilitate the right to vote for Alachua County citizens.

Substitute

• Jun 2011 - Nov 2011

-Created lesson plans correlating with benchmarks required for students to meet. -Graded and assessed students during process of completing programs. -Voluntarily joined staff meetings to be up to date on school's activities and involved in evaluations of students' progress. -Created lesson plans correlating with benchmarks required for students to meet. -Graded and assessed students during process of completing programs. -Voluntarily joined staff meetings to be up to date on school's activities and involved in evaluations of students' progress.