Digital Content Coordinator

• Jul 2023 - Present

Gold Club Champion

• Feb 2023 - Jun 2023

Customer Service Representative

• Jul 2022 - Mar 2023

-Provide exceptional customer service over the phone to new and existing Golden Rule customers and solve time sensitive problems using critical thinking and decision making through collaboration with coworkers and managers-Work as a team to meet daily goals and provide for the needs of the department and the company while demonstrating the company's core values-Provide feedback and insight to management about improving company procedures and culture-Serve as a liaison between Habitat for Humanity's community, the organization's management, and Golden Rule to schedule and coordinate service requests Show less

Student Manager, Fred's

• Aug 2018 - May 2022

-Work-Study position at a campus restaurant-Promoted to student manager spring semester of 2020-Trained employees on policies and procedures and managed the register-Resolved conflict and practiced positive interpersonal communication in theworkplace

Student Researcher

• May 2021 - Jun 2021

-Carried out the department's first student-led qualitative research study through discussion, secondary research, and analysis to better understand the social impact of the challenges of 2020 on a college community-Analyzed information from 17 focus group interviews with a research partner-Articulated project details and results in a research paper and presented the findings to the Iowa Communications Association during their fall conference

Human Resources Intern

• Jan 2021 - May 2021

-Assisted in recruiting and hiring process including resume analysis, reference checks, and preliminary interviews -Developed and updated new customer service training handbook and employee handbook to improve company culture -Implemented creative thinking and problem solving to restructure recruitment, onboarding, and offboarding protocols from a communications perspective to maximize efficiency in each process while caring for the individual -Composed new position profiles and committee descriptions to create consistent objectives throughout the workplace Show less

Student Public Relations Consultant

• Jan 2021 - May 2021

-Collaborated with a team of five peers to develop a business presentation with the goal of partnering with the Greater Des Moines Partnership or the Des Moines -Chamber of Commerce for a local start-up organization -Communicated project ideas and concerns with supervising professor and the organization’s founder -Engineered and communicated a marketing strategy to increase awareness and participation -Collaborated with a team of five peers to develop a business presentation with the goal of partnering with the Greater Des Moines Partnership or the Des Moines -Chamber of Commerce for a local start-up organization -Communicated project ideas and concerns with supervising professor and the organization’s founder -Engineered and communicated a marketing strategy to increase awareness and participation

Communications Intern

• May 2019 - Aug 2019

-Served as a resource to community members about local events and services -Established strong organizational and interpersonal skills through experience in an active and efficient office environment -Edited the Chamber's website to ensure quality, improve usability, and implement consistent branding -Served as a resource to community members about local events and services -Established strong organizational and interpersonal skills through experience in an active and efficient office environment -Edited the Chamber's website to ensure quality, improve usability, and implement consistent branding