Jijo Joseph
Technical Author at NT-ware Systemprogrammierung- Claim this Profile
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Topline Score
Bio
James Maxwell
I want to offer this recommendation for Jijo. Firstly, he is mature beyond his years. He understands the subtleties of human behavior and communications in ways many senior managers have not grasped. This capability allows him to contribute favorably to any effort or conversation. He is diligent, responsive and highly productive not just understanding the assignment but the intent of the task allowing him to contribute above expectations in any situation. He is low drama, fitting well into any team while building respectful relationships with peers, managers and subordinates. I provide my highest recommendation for Jijo and any company will profit with his participation.
Georges Semaan
Jijo learned quickly the technical details of the product and created professional high quality documents ranging from User Manuals, White Papers to detailed Technical & Financial proposals. He is dependable, has high ethics and was highly regarded by all our colleagues. Jijo is smart all rounded professional with good attention to details. He delivers quality work with minimum guidance. I had the pleasure of working closely with him and would highly recommend him to any work where quality and focus is required.
James Maxwell
I want to offer this recommendation for Jijo. Firstly, he is mature beyond his years. He understands the subtleties of human behavior and communications in ways many senior managers have not grasped. This capability allows him to contribute favorably to any effort or conversation. He is diligent, responsive and highly productive not just understanding the assignment but the intent of the task allowing him to contribute above expectations in any situation. He is low drama, fitting well into any team while building respectful relationships with peers, managers and subordinates. I provide my highest recommendation for Jijo and any company will profit with his participation.
Georges Semaan
Jijo learned quickly the technical details of the product and created professional high quality documents ranging from User Manuals, White Papers to detailed Technical & Financial proposals. He is dependable, has high ethics and was highly regarded by all our colleagues. Jijo is smart all rounded professional with good attention to details. He delivers quality work with minimum guidance. I had the pleasure of working closely with him and would highly recommend him to any work where quality and focus is required.
James Maxwell
I want to offer this recommendation for Jijo. Firstly, he is mature beyond his years. He understands the subtleties of human behavior and communications in ways many senior managers have not grasped. This capability allows him to contribute favorably to any effort or conversation. He is diligent, responsive and highly productive not just understanding the assignment but the intent of the task allowing him to contribute above expectations in any situation. He is low drama, fitting well into any team while building respectful relationships with peers, managers and subordinates. I provide my highest recommendation for Jijo and any company will profit with his participation.
Georges Semaan
Jijo learned quickly the technical details of the product and created professional high quality documents ranging from User Manuals, White Papers to detailed Technical & Financial proposals. He is dependable, has high ethics and was highly regarded by all our colleagues. Jijo is smart all rounded professional with good attention to details. He delivers quality work with minimum guidance. I had the pleasure of working closely with him and would highly recommend him to any work where quality and focus is required.
James Maxwell
I want to offer this recommendation for Jijo. Firstly, he is mature beyond his years. He understands the subtleties of human behavior and communications in ways many senior managers have not grasped. This capability allows him to contribute favorably to any effort or conversation. He is diligent, responsive and highly productive not just understanding the assignment but the intent of the task allowing him to contribute above expectations in any situation. He is low drama, fitting well into any team while building respectful relationships with peers, managers and subordinates. I provide my highest recommendation for Jijo and any company will profit with his participation.
Georges Semaan
Jijo learned quickly the technical details of the product and created professional high quality documents ranging from User Manuals, White Papers to detailed Technical & Financial proposals. He is dependable, has high ethics and was highly regarded by all our colleagues. Jijo is smart all rounded professional with good attention to details. He delivers quality work with minimum guidance. I had the pleasure of working closely with him and would highly recommend him to any work where quality and focus is required.
Credentials
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Microsoft Certified Systems Administrator
Microsoft -
Symantec Certified Specialist - Backup Exec
Symantec -
Symantec Certified Specialist - Symantec System Recovery
Symantec
Experience
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NT-ware Systemprogrammierung
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Germany
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Software Development
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1 - 100 Employee
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Technical Author
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Jan 2023 - Present
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ICDL Arabia
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United Arab Emirates
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Information Technology & Services
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1 - 100 Employee
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Content Developer
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Mar 2019 - Feb 2023
Analyzing technical test skills summary. Researching on individual skillsets in order to determine skill limits. Developing technical assessments mapped to the objectives/skills for several technological concepts and applications like Artificial Intelligence, Cyber Security, Databases, MS Office, Power BI, etc. Developing and reviewing technical documentation for different assessment modules. Developing instructionally sound SCORM compliant learning material. Identifying skills that can be produced as simulations or In-application questions. Working with software developers to develop Simulations and In-application questions. Performing QA for all assessments. Performing QA for e-learnings developed by third-party contractors and internal teams. Collaborating with the localization team to publish documents in different languages. Hand off to Publishing. Interviewing Subject Matter Experts and performing content audits and inventories to gather information. Conducting tools and processes training for team members and assisting team members in their daily tasks. Show less
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Advancis Middle East GmbH
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Germany
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Information Technology & Services
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1 - 100 Employee
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International Bids Officer / Technical Writer
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Sep 2017 - Mar 2019
Creating technical and financial proposals for a PSIM software sales and implementation services. Performing pre-sales activities. Understanding Client requirements based on RFP. Contacting clients or providing clients with RFI to better understand their needs and align with their requirements. Developing standards and templates for the proposals, and product documentation. Developing product documentation. Developing product videos. Performing software UAT testing. Performing QA of several documents like the Reseller’s Agreement, EULA, etc. Reporting bugs in the software to the development team and following through to ensure that the bugs are fixed. Developing a training plan for customer trainings. Designing the training course outline. Interacting with Subject Matter Experts. Developing instructionally sound learning material for Instructor-led trainings, e-learnings, and Virtual on-demand trainings based on the ADDIE model Developing Lab guides and lab setups. Providing information to the accounts team to create invoices based on the purchase order. Developing templates for Delivery notes, invoices, RFI, etc. Show less
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Veritas Technologies LLC
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United States
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Software Development
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700 & Above Employee
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Sr. Technical Education Consultant / Technical Support Analyst
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Jul 2010 - Aug 2017
Creating content outline and design document. Listing the terminal and enabling learning objectives. Coordinating with various functional groups. Interacting with Subject Matter Experts. Sourcing content from TOI sessions, development sites and product developers. Developing instructionally sound learning material for Instructor-led trainings, e-learnings, and Virtual on-demand trainings based on the ADDIE model Developing assessments mapped to the objectives. Developing participant guides. Developing complex lab setups on VMware Workstation/ESX server. Developing Lab guides to enable the lab environments. Writing/Editing Technical Briefs, Whitepapers, Blueprints, Quick Reference Cards and other form of technical documents. Conducting self-reviews and peer reviews. Analyzing and implementing feedback received. Recording and editing demonstrations, and simulations. Publishing the content/training. Handing off the content for publishing to the LMS. Handing off the lab setup to the infrastructure team to finalize the ESX images. Conducting in-house trainings, train-the-trainer sessions, and Transfer of Information(TOI) sessions. Providing technical support on Symantec / Veritas Backup and Recovery products. Technical support via phone, email or Cisco WebEx. Reproducing product issues and bug reporting. Creating Knowledge management articles and answering to IQ forums. Maintaining high CSAT scores and productivity. Training and helping other Technical Support personnel. Performing product UAT testing. Troubleshooting issues related to: • Windows Backup and Recovery • File and folder recovery • Application content recovery (GRT) • Database content recovery (GRT) • Disaster recovery • Copy Data Management • Database and Windows snapshotting • Backup and CDM appliances Show less
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Convergys
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United States
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Technical Support Officer
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Feb 2009 - May 2009
Providing offshore technical support on Microsoft Internet Explorer 8 for all Microsoft US clients (Home Users). Providing offshore technical support on Microsoft Internet Explorer 8 for all Microsoft US clients (Home Users).
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Zenith Computers
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India
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Appliances, Electrical, and Electronics Manufacturing
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Computer Engineer
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Sep 2007 - Nov 2008
• Troubleshooting Operating System (XP, Vista) related issues. • Troubleshooting Hardware and Networking related issues. • Work environment - Both Onsite and Workshop. • Troubleshooting Operating System (XP, Vista) related issues. • Troubleshooting Hardware and Networking related issues. • Work environment - Both Onsite and Workshop.
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Community
