Experience

CVK Hotels & Resorts
• Hospitality
• 1 - 100 Employee
• Concierge

  • Oct 2021 - Present

Les Clefs d'Or - Turkey
• Türkiye
• Travel Arrangements
• 1 - 100 Employee
• Member

  • Sep 2022 - Present


Radisson Blu Hotel, Istanbul Ottomare

• Türkiye
• Hospitality
• 1 - 100 Employee

• • Oct 2020 - Oct 2021

  Monitored guest services personnel for efficiency and accuracy of response to guest complaints.Coached and developed associates to improve soft skills and recovery techniques.Restructured lines of communication with housekeeping to make sure guests were satisfied with timeliness and quality of housekeeping services.Enhanced response and resolution systems to meet changing demands.Surveyed guests to check for areas in need of improvement.Remained available daily to respond to guest needs, complaints or inquiries. Show less

• • Nov 2019 - Oct 2020

  Collaborated with Relevant departments to coordinate solutions and retain guest satisfaction.Monitored guest services personnel for efficiency and accuracy of response to guest complaints.Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.

• • Dec 2018 - Nov 2019

  Engaged guests through upbeat conversation and personalized service.Answered multi-line telephone system to aid guests, direct callers and take messages.Compiled feedback to help management improve guest relations policies and prevent common conflicts.Anticipated and attentively handled guest needs or concerns.



Midpoint Restaurant

• Türkiye
• Restaurants
• 100 - 200 Employee

• • May 2018 - Sep 2018

  Handled customers' complaints and questions with utmost professionalism to restore satisfaction and maintain loyalty to branch.Built trusting relationships with restaurant managers by offering sound financial advice and personalized service.Delivered quality service with remarkable efficiency by skillfully overseeing daily branch operations.

• • Apr 2017 - May 2018

  Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.Introduced higher standards for customer service and increased efficiency by streamlining operations.Took ownership of customer issues and followed problems through to resolution.



The Land Of Legends

• Türkiye
• Entertainment Providers
• 200 - 300 Employee

• Guest Relations Coordinator

  • Jun 2016 - May 2017

  Distributed promotional items and coordinated special guest engagement events. Logged guest interactions via email, phone and in-person in computer system. Answered multi-line telephone system to aid guests, direct callers and take messages. Engaged guests through upbeat conversation and personalized service. Typed up professional business correspondence, reports and other documents. Compiled feedback to help management improve guest relations policies and prevent common conflicts. Show less



lastminute.com group

• Switzerland
• Leisure, Travel & Tourism
• 1 - 100 Employee

• Travel Agent-REMOTE

  • May 2015 - Jan 2016

  Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations. Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings. Strengthened quality controls to enhance revenue and control downtime. Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments. Show less



ZUMA Restaurants

• United Kingdom
• Restaurants
• 700 & Above Employee

• Guest Relations

  • Apr 2014 - Feb 2015

  Collaborated with outside departments to coordinate solutions and retain guest satisfaction. Maintained consistent positive customer feedback. Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism. Collaborated with outside departments to coordinate solutions and retain guest satisfaction. Maintained consistent positive customer feedback. Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.



Mels Turizm Otelcilik Rest.Eğl.Hizm.San.ve Tic.Ltd.Şti.

• Tourism Consultant

  • Feb 2011 - Jan 2014

  Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians and business executives. Responded to clients' questions, issues and complaints and implemented appropriate solutions. Developed process improvements and long-term business strategies through analysis of customer feedback. Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships. Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians and business executives. Responded to clients' questions, issues and complaints and implemented appropriate solutions. Developed process improvements and long-term business strategies through analysis of customer feedback. Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.



Webhelp

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Sales Representative-REMOTE

  • Jan 2010 - Jun 2010

  Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages on the call (REMOTE) Developed and delivered engaging sales presentations to convey product benefits. B2C And B2B Calls with existing customers and prospects to discuss business needs and recommend optimal solutions. Served as liaison for company, clients and referred prospects regarding inquiries, issues, order management, post-sales follow-up and customer relations. Show less