Experience

Inorbit Malls (India) Pvt. Ltd.

• India
• Retail
• 200 - 300 Employee

• Customer Experience Executive

  • Jan 2023 - Present



Shoppers Stop

• India
• Retail
• 700 & Above Employee

• Personal Shopper

  • Nov 2019 - Nov 2021

  Personal ShopperMotivate the customers to visit the store often (generate appointments) and make purchases frequently by driving the relationship with clients using mail, e-mail, telephone and face-to-face communications.Lead each client through their shopping experience, guiding them to products and services that are particularly suited for their needs and desires and close the sale with billing.To be the single point of customer service before, during and after the sale for our clients, by appropriate follow-up, follow-through and fulfilling commitments in order to maintain strong work relationships.Maintain the appointment levels, contribution to sales by suggestive selling and upselling using their expertise and in-depth knowledge of both the customer and the current offerings. Show less

• CSD Team Leader

  • Nov 2017 - Nov 2019

  Team Leader, Team management Handling customer complaints, suggestions, Handling the team.Proper distribution of work among the team members.Regularly analyses the customer feedback forms, and determine the corrective course of action.Updating the team members about the latest schemes and upcoming products.Involves in Client interaction and support to the marketing team

• Customer service desk & First citizen desk team member

  • Sep 2015 - Nov 2017

  Handling all types of complaint, query, store levelAttending the customer and providing the best service to them.Involved in various business operations and helped the organization to achieve FC target (loyalty Program) with increased quality services, efficiency and satisfied Customer service.Maintaining customer relationship, customer database.

• Customer care associate cashier

  • Mar 2015 - Sep 2015

  Role cashiering,Managing transactions with Customers using cash registerResolve customer complaints, guide them and provide relevant informationAlways taking feedback from customer for overall experience

• Customer Care Associate

  • Dec 2013 - Mar 2015

  Customer Care associate, sales, customer service,Building Customer Relationship.Know the Big Customers & maintain the data.Achieving Targets given by Department Manager.Proactively selling to customers on the shop floor and increasing sales by selling, Up Selling, Cross Selling and add-on selling.Stock Management includes Global Count, Defectives, Damages, Security tags & price tag check.Updating superiors on business performance, new initiatives, and other issuesVisual Merchandising is the key responsibility.Always taking feedback from customer for overall experience Show less