Jiggs Rocamora
Lead Telephone Operator at Fairmont Royal York- Claim this Profile
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Topline Score
Bio
Credentials
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Rock Your LinkedIn Profile
LinkedInMar, 2022- Nov, 2024 -
Learning Salesforce
LinkedInNov, 2021- Nov, 2024 -
Accessibility for Ontarians with Disabilities Act (Workplace Being)
OSGOct, 2021- Nov, 2024 -
Food Handler Cards
TrainCan, Inc.Oct, 2021- Nov, 2024 -
Responsible Service Training Program
SmartServOct, 2021- Nov, 2024 -
Workplace Hazardous Materials Information System Certificate
TrainCan, Inc.Oct, 2021- Nov, 2024 -
[2023] Antibribery & Corruption Policy - Accor Compliance Trainings
AccorSep, 2023- Nov, 2024
Experience
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Fairmont Royal York
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Canada
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Hospitality
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200 - 300 Employee
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Lead Telephone Operator
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Jun 2022 - Present
Delivered customer service to over 1000 guests through calls in a timely manner, give information about hotel services to guests, understand telephone operator board or PBX operations, and knows what action to take when an emergency call is required. Delivered customer service to over 1000 guests through calls in a timely manner, give information about hotel services to guests, understand telephone operator board or PBX operations, and knows what action to take when an emergency call is required.
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Gyu-Kaku Japanese BBQ Restaurant
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Restaurants
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300 - 400 Employee
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Line Cook
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Oct 2021 - Sep 2022
Cooked menu items in cooperation with seven of kitchen staff and ensure food comes out simultaneously, in high quality and in a timely fashion Cooked menu items in cooperation with seven of kitchen staff and ensure food comes out simultaneously, in high quality and in a timely fashion
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Fairmont Hotels & Resorts
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United Arab Emirates
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Hospitality
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700 & Above Employee
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Telephone Operator
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Jul 2019 - Oct 2019
As telephone operator at Fairmont Hotels & Resorts, I conducted business analysis and analyzed business operations to find out areas for improvement.I also prepared reports with problem statements and solutions along with an implementation plan to be presented to senior management.Provided customer service to over 1000 guests through calls, provide information about hotel services to guests, understand telephone operator board or PBX operations, and knew what action to take when an emergency call is requiredProvided customer service to over 1000 guests through calls, provide information about hotel services to guests, understand telephone operator board or PBX operations, and knew what action to take when an emergency call is required Show less
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Guest Service Agent
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Nov 2018 - Jun 2019
Greeted guests upon arrival and made guests feel welcomed, administered 100 check-ins and check-outs and accommodated general and unique requests from guests
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Convergys
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United States
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Customer Service Representative
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Feb 2018 - Sep 2018
Accommodated consumers on over 1000 per day with any questions, complaints, concerns, or problems with product or service. Accommodated consumers on over 1000 per day with any questions, complaints, concerns, or problems with product or service.
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AIR BUSAN
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South Korea
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Airlines and Aviation
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1 - 100 Employee
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Passenger Service Agent
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Jun 2017 - Sep 2017
Prepared passenger boarding passes, entered data, and filed for 500 passengers. Greet guests and check-in, as well as hand out boarding tickets. Prepared passenger boarding passes, entered data, and filed for 500 passengers. Greet guests and check-in, as well as hand out boarding tickets.
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Education
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Lambton College
Postgraduate Diploma, Hotel and Resort Management -
Holy Name University
Bachelor's degree, Tourism Management