Jiggs Rocamora

Lead Telephone Operator at Fairmont Royal York
  • Claim this Profile
Contact Information
us****@****om
(386) 825-5501
Location
Mississauga, Ontario, Canada, CA

Topline Score

Topline score feature will be out soon.

Bio

Generated by
Topline AI

You need to have a working account to view this content.
You need to have a working account to view this content.

Credentials

  • Rock Your LinkedIn Profile
    LinkedIn
    Mar, 2022
    - Nov, 2024
  • Learning Salesforce
    LinkedIn
    Nov, 2021
    - Nov, 2024
  • Accessibility for Ontarians with Disabilities Act (Workplace Being)
    OSG
    Oct, 2021
    - Nov, 2024
  • Food Handler Cards
    TrainCan, Inc.
    Oct, 2021
    - Nov, 2024
  • Responsible Service Training Program
    SmartServ
    Oct, 2021
    - Nov, 2024
  • Workplace Hazardous Materials Information System Certificate
    TrainCan, Inc.
    Oct, 2021
    - Nov, 2024
  • [2023] Antibribery & Corruption Policy - Accor Compliance Trainings
    Accor
    Sep, 2023
    - Nov, 2024

Experience

    • Canada
    • Hospitality
    • 200 - 300 Employee
    • Lead Telephone Operator
      • Jun 2022 - Present

      Delivered customer service to over 1000 guests through calls in a timely manner, give information about hotel services to guests, understand telephone operator board or PBX operations, and knows what action to take when an emergency call is required. Delivered customer service to over 1000 guests through calls in a timely manner, give information about hotel services to guests, understand telephone operator board or PBX operations, and knows what action to take when an emergency call is required.

    • Restaurants
    • 300 - 400 Employee
    • Line Cook
      • Oct 2021 - Sep 2022

      Cooked menu items in cooperation with seven of kitchen staff and ensure food comes out simultaneously, in high quality and in a timely fashion Cooked menu items in cooperation with seven of kitchen staff and ensure food comes out simultaneously, in high quality and in a timely fashion

    • United Arab Emirates
    • Hospitality
    • 700 & Above Employee
    • Telephone Operator
      • Jul 2019 - Oct 2019

      As telephone operator at Fairmont Hotels & Resorts, I conducted business analysis and analyzed business operations to find out areas for improvement.I also prepared reports with problem statements and solutions along with an implementation plan to be presented to senior management.Provided customer service to over 1000 guests through calls, provide information about hotel services to guests, understand telephone operator board or PBX operations, and knew what action to take when an emergency call is requiredProvided customer service to over 1000 guests through calls, provide information about hotel services to guests, understand telephone operator board or PBX operations, and knew what action to take when an emergency call is required Show less

    • Guest Service Agent
      • Nov 2018 - Jun 2019

      Greeted guests upon arrival and made guests feel welcomed, administered 100 check-ins and check-outs and accommodated general and unique requests from guests

    • United States
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Customer Service Representative
      • Feb 2018 - Sep 2018

      Accommodated consumers on over 1000 per day with any questions, complaints, concerns, or problems with product or service. Accommodated consumers on over 1000 per day with any questions, complaints, concerns, or problems with product or service.

    • South Korea
    • Airlines and Aviation
    • 1 - 100 Employee
    • Passenger Service Agent
      • Jun 2017 - Sep 2017

      Prepared passenger boarding passes, entered data, and filed for 500 passengers. Greet guests and check-in, as well as hand out boarding tickets. Prepared passenger boarding passes, entered data, and filed for 500 passengers. Greet guests and check-in, as well as hand out boarding tickets.

Education

  • Lambton College
    Postgraduate Diploma, Hotel and Resort Management
    2021 - 2023
  • Holy Name University
    Bachelor's degree, Tourism Management
    2013 - 2017

Community

You need to have a working account to view this content. Click here to join now