Founder

• Mar 2016 - Present

Project Manager

• Sep 2020 - Jan 2022

- Build and develop the project team to ensure maximum performance, providing purpose & direction.- Lead projects from requirements definition through deployment, identifying schedules, scopes, budget estimations, and project implementation plans.-To coordinate internal and external resources, ensuring projects remain within scope, schedule, and defined budgets, in collaboration with project staff from various functional departments.- Closely communicate with Marketing, Sales, and Product development teams.- Establish and maintain relationships with appropriate client stakeholders, providing day-to-day contact on project status and changes.- Ensuring that the quality standards expected by the client and his own organization. Show less

Project Support Coordinator

• Apr 2018 - Sep 2020

- Manage multiple web projects through the SDLC from the initial phase through the launch.- Develop a full project plan (scope) and supporting documents and schedule project timelines and milestones using appropriate tools.- Responsible for providing information regarding web & digital solutions.- Develop and deliver progress reports, proposals, requirements documentation, and presentations.- Coordinate with the team to solve problems with their workflows and other issues.- Regular communication with the Stakeholder and giving regular updates about the projects. Show less

Application Support Engineer

• Mar 2015 - Feb 2016

- Managing production support, incident management, and monitoring production setup. - Responsible for Service delivery of the team with a focus on SLAs and customer management ensuring no escalations. - Proactive analysis to drive down outage, improve recovery time, and reduce time to engage. - Provide support to the production team on ongoing projects, developing project plans, and monitoring performance. - Resolution of service-affecting problems of enterprise customers & decrease MTTR (Mean time to Resolve) to the minimum & Maintain their SLA (Service Level Agreement). Show less

Software Support Engineer

• Oct 2013 - Feb 2015

- Managing and monitoring all installed web systems and applications. - Installing, configuring, testing, and maintaining operating systems, application software and system management tools. - Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks. - Complete detailed reports listing requests to technical assistance steps taken to resolve them, and the specific dates/individuals involved. - Managing and monitoring all installed web systems and applications. - Installing, configuring, testing, and maintaining operating systems, application software and system management tools. - Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks. - Complete detailed reports listing requests to technical assistance steps taken to resolve them, and the specific dates/individuals involved.