Experience

Palton Morgan Holdings

• Nigeria
• Real Estate
• 1 - 100 Employee

• • Mar 2023 - Present

• • Mar 2019 - Mar 2023

  ACHIEVEMENTS• Consistently met and surpassed the target assigned by the organization month-on-month• Achieved challenging targets for on-time delivery, output efficiency, and technical know-how• Identified and conducted online research on the company’s target market which led to immense growth in revenue• Guaranteed on-time quality service which enhanced the productivity of the entire department.RESPONSIBILITIES• Generate and convert quality leads to boost the brand’s sales funnel• Enhance product knowledge of the brand and product portfolio • Nurture and build long-term relationships with new and existing clients• Initiate and close partnership discussions with potential investors and buyers• Provide sufficient information on the company’s products to investors/buyers and also prepare purchase agreements and other documents for each transaction• Build productive relationships with the in-house sales team and other key stakeholders• Follow through on creating strategies to aid the team in delivering and surpassing the monthly sales target• Coordinate property closings, oversee the signing of documents and provide trustworthy feedback and after-sales support• Work closely with Account Managers and the Customer Service team in conducting industry research to identify new markets and customer needs. Show less

• • Mar 2018 - Feb 2019

  Team Lead



Gran Imperio Group

• Lagos State, Nigeria

• Sales And Marketing Associate

  • Feb 2014 - Dec 2017

  ACHIEVEMENTS • Successfully resolved revenue bottleneck by investigating problems, developing solutions, preparing reports, and making recommendations which increased the organization’s monthly sales revenue. RESPONSIBILITIES • Created and nurtured long-term relationships with new and existing subscribers respectively • Leveraged the brand’s goodwill to forge productive and profitable partnerships • Researched and studied property listings and prices of competitors and also monitored competition by gathering current marketplace information on pricing • Prepared weekly/monthly/annual Sales Reports of clearance for subscribers • Consistently prospected and built profitable partnerships with subscribers to build value and continuous income stream for the company • Prepared documents such as Offer Letters & Allocation Letters for subscribers and accompanied subscribers to property sites • Provided daily update of the Tracker (Payment made by subscribers) for various projects. Show less



Fidelity Bank PLC

• Nigeria
• Financial Services
• 700 & Above Employee

• Customer Service Team Lead

  • Jan 2012 - Feb 2014

  RESPONSIBILITIES ● Delivered Customer Service Support Weekly/Monthly/Quarterly as well as Unit Business Intelligence Report ● Prepared Quarterly Customer Satisfaction Report Sent to the Management/CBN In Charge of the Customer Complaint Management Portal of the bank ● Inputted prospects’ and customers’ inquiries, requests and complaints into a tracking system according to established guidelines ● Assisted the unit head in reporting service and productivity analysis of Electronic-Banking support services including weekly, monthly, quarterly and yearly report ● Provided ATM Support (Remote open and close commanding) and had weekly Quality Assessments for service executives on interaction with customers ● Identified problems and determined the appropriate course of action/redirection within departmental guidelines required to resolve issues ● Provided telemarketing and relationship management via the internet/phone as well as online chats with prospects and customers in a bid to resolve queries ● Tactfully handled complaints, resolved problems and also provided information according to the guidelines established by the Bank. Show less