Experience

hipages Group

• Australia
• IT Services and IT Consulting
• 100 - 200 Employee

• Collections Specialist

  • Aug 2017 - Present

  Sydney, New South Wales, Australia I am working at Acquire Asia Pacific as a Collections Specialist where I supervise assigned accounts to identify overdue bills and help out our clients in managing their bills by providing a payment resolution. I am consistently passing my monthly scorecard and I have received frequent commendations from the management team for the efficiency and positive attitude that I have shown in my day-to-day role.



HSBC

• United Kingdom
• Financial Services
• 700 & Above Employee

• Executive Officer

  • Jan 2011 - Aug 2017

  National Capital Region, Philippines I started working at HSBC year 2011 as a Disputes Processing Executive where we do a thorough investigation of customer disputes, contact merchants for additional information, and do a necessary chargeback if applicable. I was also a collections specialist who help out clients with their unpaid bills and provide repayment plans. I was also responsible for reviewing individual and entity accounts of high-net-worth clients, identifying their U.S connections, and requiring them to report their… Show more I started working at HSBC year 2011 as a Disputes Processing Executive where we do a thorough investigation of customer disputes, contact merchants for additional information, and do a necessary chargeback if applicable. I was also a collections specialist who help out clients with their unpaid bills and provide repayment plans. I was also responsible for reviewing individual and entity accounts of high-net-worth clients, identifying their U.S connections, and requiring them to report their foreign financial accounts and foreign assets. I do reviews on KYC (Know Your Customer) documents by ensuring that the client’s information matches the information we hold on our records. Show less



PayPal

• United States
• Software Development
• 700 & Above Employee

• Customer Service Representative

  • Aug 2008 - Jan 2011

  National Capital Region, Philippines I respond to customer queries about account verification, transfer of funds, and account registration. I handled customers' concerns on their PayPal accounts, verifying payments and resolving issues promptly. I also do outbound calls to detect fraudulent transactions on customers’ cards.



Barclays

• United Kingdom
• Financial Services
• 700 & Above Employee

• Customer Service Representative

  • Feb 2008 - Jul 2008

  National Capital Region, Philippines I resolve customer complaints and help the customers with card activation. I also process balance transfer requests.



Globe Group

• Telecommunications
• 700 & Above Employee

• Customer Service Specialist

  • Feb 2007 - Feb 2008

  National Capital Region, Philippines I provide professional customer support ensuring customer satisfaction on their Globe Internet provided and landline/telephone issues. Input customer’s requests for repairs and orders, if necessary.



Metrobank

• Philippines
• Banking
• 700 & Above Employee

• Administrative Assistant

  • Jul 2006 - Dec 2006

  National Capital Region, Philippines I started my career as an Administrative Assistant at Metropolitan Bank and Trust Company in the year 2006 where I efficiently handled administrative tasks such as data entry on home loan documents, placing and expediting orders for office supplies, and scheduling daily bookings of corporate vehicles used in meeting clients.