Experience

All That Jazz Dance Academy Pte Ltd
• Singapore
• Performing Arts
• 1 - 100 Employee
• Sales Executive

  • Mar 2023 - Present


Four Seasons Hotels and Resorts

• Canada
• Hospitality
• 700 & Above Employee

• Guest Relations Executive (Front Office)

  • Feb 2022 - Mar 2023

  - Perform check in and check out duties in accordance with Four Seasons and LQA standards - Handle cash float and credit card transactions - Rooms controller duties such as blocking rooms in accordance wih guest preferences and monitoring daily rooms situation - Liaise with Housekeeping to ensure rooms are ready in time for check in and guest requests are met in a timely manner - Assist Sales team with securing deposit for events - Assist Guest Experience team in preparing amenities for VIP guests - Assist Concierge with guest requests and recommendations - Asisst Reservations team with guest requests and communicating with travel agents and worldwide reservations office as well as monitoring hotel occupancy - Assist Bell Desk with welcoming guests and luggage handling - Initiatied SPARKLE training program that aims to streamline departmental training to provide more engaging guest experience and inclusive team communication - Lead departmental training processes and schedule - Assisted with training and onboarding of new team members - Awarded Medallia in 2022 for outstanding number of positive guest feedback Show less



Kempinski Hotels

• Germany
• Hospitality
• 700 & Above Employee

• Front Office Agent

  • Jul 2021 - Jan 2022

  - Check in the arriving guest and check out the departing guests in a friendly and caring manner according to the Kempinski and Leading Quality Assurance (LQA) standards. - Upon check in, register guest and assign rooms. Accommodate special requests whenever possible. If needed, assist guests in completing the registration cards. Use suggestive selling techniques to sell rooms and to promote other services of the hotel. Verify the guest’s method of payment and follow established credit-checking procedures or refer cash handling payment to cashiers. - Upon departure of guests, process the guest check out procedures. Inquire for last minute charges. Receive payment from guests. Settle the guest account and give copy of the invoice. - Handle all front office cashiers’ transactions such as posting charges to guests and exchanging foreign currency according to the procedures. At the end of shift, balance their cash float. - Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information and takes appropriate actions or refer the matters to the relevant persons to handle. It may be and not inclusive of issuing a safe deposit box, handling messages or dealing with a complaints. - Coordinate room status updates with the housekeeping department by notifying them of late check-outs, early check-ins and special requests. - Assist with concierge-related enquires such as booking airport transfer and attraction tickets. - Assist with Lady in Red duties such as in room decorations ,amenity set up, glampkation set up. - Assist with housekeeping to ensure amenities are sent. - Operator duties using Alcatel Program for city guests and in house guest enquires. - Assist to make dining reservations. - Trained new staff on daily operations and hotel features. Show less



Minmed Group Pte Ltd

• Singapore
• Medical Practices
• 100 - 200 Employee

• Healthcare Assistant

  • Mar 2021 - Apr 2021

  - Registration for patients at vaccination centre - Clarify medical conditions, allergies to determine suitability for vaccination - Usher patients - Discharge patients once observation period is over -Translate simple medical terms for patients to understand side effects - Use of GP Connect and CMS systems -Worked in team with doctors and nurses - I worked at Toa Payoh West CC (Pfizer-BioNTech) and Kolam Ayer CC (Moderna). - Registration for patients at vaccination centre - Clarify medical conditions, allergies to determine suitability for vaccination - Usher patients - Discharge patients once observation period is over -Translate simple medical terms for patients to understand side effects - Use of GP Connect and CMS systems -Worked in team with doctors and nurses - I worked at Toa Payoh West CC (Pfizer-BioNTech) and Kolam Ayer CC (Moderna).



LASALLE College of the Arts

• Singapore
• Education Administration Programs
• 300 - 400 Employee

• Undergraduate Research Assistant

  • May 2019 - Dec 2020

  - I assisted Dr Harah Chon as a research intern in 2019 - Dr Harah Chon is a Korean-American design practitioner, researcher and educator. Her current research activities focus on design theory and philosophy across the themes of collaborative design frameworks, disruptive approaches to interdisciplinary design, intangible culture and heritage, and knowledge transference. She advocates the furthering of discourses on design and cultural sustainability, social design and design knowledge - I assisted in producing a paper for RSD8 Conference, "Systematic Design for Sustainable Thinking: A Map of Singapore’s Sustainable Fashion Movements" - I assisted in producing a shortlisted paper for Cumulus Roma 2020, "Designing Resilience: A Map of Singapore’s Sustainable Fashion Movements" Show less



Singapore Press Holdings

• Singapore
• Investment Management
• 1 - 100 Employee

• Stylist Assistant

  • Dec 2018 - Dec 2020

  - I was a stylist assistant for many editorial and commercial clients including: FEMALE Magazine, HerWorld Singapore, Zalora SEA, CLEO Magazine, Jewel Changi Airport etc. - I assisted stylists such as Imran Jalal from FEMALE magazine and Sifra Vania - Splendour Unravels Fashion Show (Ion Orchard) - LOTI International Fashion Week (Resorts World Sentosa) - Female Magazine, Feb 2019, The Music Issue (assisted Imran Jalal) - HerWorld Magazine, Mar 2019 (assisted Bryan Goh) - Female Magazine, July 2019, The Fancy Issue (assisted Imran Jalal) - Zalora Active Photoshoot, July 2019 (assisted Nadia Tan) - Female Magazine, Aug 2019 (assisted Imran Jalal) - Female Magazine, Sep 2019 (assisted Imran Jalal) - Singapore Women's Weekly Magazine, Feb 2020 (assisted Sifra Vania) - Female Website, Feb 2020, Chanel Camélia (assisted Imran Jalal) - Jewel Changi Airport Christmas Gift Guide 2020 (assisted Sifra Vania) Show less



Vintagewknd

• Singapore
• Retail Apparel and Fashion
• 1 - 100 Employee

• Summer Intern

  • Jul 2020 - Aug 2020

  - Vintagewknd is a vintage e-commerce & retail company with affordable and wearable collections that serves men & women of all ages. - My internship required me to utilise skills in digital marketing, photography, design and styling - My role included assisting in product photography, styling & set design, as well as preparation work for photoshoots - I assisted in social media marketing, including planning, creating collaterals & scheduling - I assisted in other e-commerce operations such as logistics - I also served customers at the warehouse sale Show less



SUSY+BAE

• Retail Associate

  • Dec 2019 - Dec 2019

  - SUSY + BAE is a lingerie label inspired by the transformative power of beautifully fitted intimates that celebrate the female form. Created for the woman wearing her pieces, SUSY + BAE uses a design philosophy that expresses a woman’s femininity and natural beauty. Through carefully selected fabrics, quality craftsmanship and a signature play on colours and designs, each piece evokes a sense of luxury and effortless grace. At the heart of the brand is a commitment to create styles that unveil a woman’s confidence - I assisted customers as a retail associate at Boutiques Fair Gifting Edition 2019 - I managed store logistics and cashiering responsibilities Show less



Style Theory

• Singapore
• Technology, Information and Internet
• 1 - 100 Employee

• Retail Associate (Warehouse Sale)

  • Jun 2018 - Oct 2019

  - I worked as a retail associate for the Style Theory Warehouse Sale in 2018 and 2019. - My role included assisting customers with enquiries on sizing and orders and managing the shop floor - I also engaged in cashiering duties and packing orders - I worked as a retail associate for the Style Theory Warehouse Sale in 2018 and 2019. - My role included assisting customers with enquiries on sizing and orders and managing the shop floor - I also engaged in cashiering duties and packing orders



Beriwell

• United Kingdom
• Construction

• Service Crew

  • Aug 2018 - Oct 2018

  - Beriwell is an açai shop formerly located along East Coast Road. - My role at Beriwell included making acai bowls, blending smoothies, cashiering duties, housekeeping and customer service - Beriwell is an açai shop formerly located along East Coast Road. - My role at Beriwell included making acai bowls, blending smoothies, cashiering duties, housekeeping and customer service



The Fullerton Hotels & Resorts

• Singapore
• Hospitality
• 1 - 100 Employee

• Guest Relations Officer (Front Office)

  • Apr 2018 - Jul 2018

  - As a Guest Relations Officer, I have served many notable VIP guests. - I also assisted in the preparation for the arrival of distinguished guests for the Trump-Kim summit in Singapore. - Welcome guests upon arrival and check-in according to established standards and procedures. - Adhere to all credit procedures and accounting procedures as they pertain to the registration process. - Escort all guests to their rooms and provide all relevant information on hotel and room features to the guest. - To handle all keys, mail, telexes, messages and any other items for guest as requested. - To assign rooms and prepare keys/folders for all arriving guests. - Maintain good guest relations with in-house guests at all times. - To provide courteous and efficient service and if possible to comply with each and every guest request. - Check out guests courteously and accurately. - Post all charges without delay and update the folios. - Balance credit card, charges and cash. Show less



The Ritz-Carlton Hotel Company, L.L.C.

• United States
• Hospitality
• 700 & Above Employee

• Gift Shop Coordinator

  • Dec 2017 - Mar 2018

  - I worked on the opening team of the gift shop at the Ritz-Carlton, Millenia Singapore- I worked with consignment items from brands such as A Dose of Something Good, Anna K Jewellery, Zadig&Voltaire, Scent by Six, MADANA Yoga, Pashmina scarves, Ette Tea, Lalique etc.- My role included cashiering duties with the Micros PMS System- I prepared invoices and consignment contracts and followed through with meetings and liaising with the finance department and vendors - I recorded daily sales receipts, ordered new stock- I researched and planned for new consignment brands to come onboard Show less

• Spa Receptionist

  • Dec 2017 - Mar 2018

  - The Ritz-Carlton Spa, Singapore offers one of the first La Mer hotel spas in Asia Pacific focused solely on wellness and beauty. This luxury spa captures the essence of the ocean with an extensive menu of massages, La Mer facials and ESPA body therapies. Signature treatments include the La Mer Miracle Broth™ facial and a Cello Concerto, a massage synchronized to the music of a live cellist. The spa suite, one of 10 treatment rooms, enhances the romantic escape while Timeless Capsule provides a dedicated space for express treatments. Guests reserve nail, hair and makeup services at Le Salon Rose for their wellness parties, events and special occasions- As a spa receptionist, I assisted customer enquiries both on the phone and in person- I am knowledgeable about ESPA and LA MER products- I assisted therapists in clarifying and obtained crucial information about clients in order to provide the best experience for them Show less



UNIQLO

• Japan
• Retail
• 700 & Above Employee

• Retail Associate

  • Oct 2015 - Jan 2016

  - As a retail associate, I engaged closely with customers to address their enquiries. - My role included checking stock availability, directing customers to their needs/enquiries and many more. - I also worked with a closely knitted team, focusing on ensuring smooth operations on the sales floor and stockroom. - As a retail associate, I engaged closely with customers to address their enquiries. - My role included checking stock availability, directing customers to their needs/enquiries and many more. - I also worked with a closely knitted team, focusing on ensuring smooth operations on the sales floor and stockroom.