Experience

China Mobile International Limited

• China
• Telecommunications
• 700 & Above Employee

• Human Resources Administrative Specialist

  • Apr 2022 - Present

  Americas Region (US, Canada, Brazil, Mexico, Panama)Handle onboarding arrangements, employee relations counseling, outplacement counseling, and exit interviewing.Maintain compliance with the local, state, and federal laws and recommendations for 5 country-level units.Manage full-cycle recruitment & led recruitment processes for over 20+ full-time new hires Regional-wide.Maintains paper and electronic employment contracts and other confidential documents through the HR system. Maintains high standards of confidentiality.Assists employees and supervisors with the interpretation of company policies and procedures.Participate in various HR projects on HR policy, Process Optimization, Graduate TraineeRecruitment, Benefit, etc. Show less

• Assistant Human Resources Administrative Specialist

  • Jan 2020 - Present

  Americas Region (US, Canada, Brazil, Mexico, Panama)Handle onboarding arrangements, employee relations counseling, outplacement counseling, and exit interviewing.Maintain compliance with the local, state, and federal laws and recommendations for 5 country-level units.Manage full-cycle recruitment & led recruitment processes for over 20+ full-time new hires Country-wide.Maintains paper and electronic employment contracts and other confidential documents through the HR system. Maintains high standards of confidentiality.Assists employees and supervisors with the interpretation of company policies and procedures.Participate in various HR projects on HR policy, Process Optimization, Graduate TraineeRecruitment, Benefits, etc. Show less



Avis Budget Group

• United States
• Travel Arrangements
• 700 & Above Employee

• Customer Service Representative

  • Aug 2019 - Apr 2020

  Organized 200+ bookings and manifests through an electronic system and prepare the rental contract. Send confirmation of updating or cancellation to travelers if any change happens Greet the customers once they approach the counter and provide fast customer service. Organized 200+ bookings and manifests through an electronic system and prepare the rental contract. Send confirmation of updating or cancellation to travelers if any change happens Greet the customers once they approach the counter and provide fast customer service.



AIR CHINA LIMITED ( NORTH AMERICA)

• United States
• Airlines and Aviation
• 1 - 100 Employee

• Airport Operations Specialist

  • Feb 2019 - Aug 2019

  Supervisor Communicate with travelers through telephone and email. Communicate and administer with each copartner and ensure all jobs finish on time and safely for the operation, communicate with passengers when they have any questions or problems. Follow up on the business operation manual and the operation process. Proficient use of Microsoft Office skills during the operation - frequent use of the computer. Supervisor Communicate with travelers through telephone and email. Communicate and administer with each copartner and ensure all jobs finish on time and safely for the operation, communicate with passengers when they have any questions or problems. Follow up on the business operation manual and the operation process. Proficient use of Microsoft Office skills during the operation - frequent use of the computer.



China Southern Airlines

• China
• Airlines and Aviation
• 700 & Above Employee

• Customer Service Representative

  • May 2017 - Feb 2019

  Communicate with travelers through telephone and email. Customer service & Administration. Prepare the operation before the flight's arrival and departure. Check-in, Ticketing, Gate Lead (in charge of the boarding), Flight control(prepare the operation and seat arrangement.) Communicate with travelers through telephone and email. Customer service & Administration. Prepare the operation before the flight's arrival and departure. Check-in, Ticketing, Gate Lead (in charge of the boarding), Flight control(prepare the operation and seat arrangement.)



Cathay Pacific

• Hong Kong
• Airlines and Aviation
• 700 & Above Employee

• Customer Service Representative

  • Jun 2016 - May 2017

  Communicate with travelers through telephone and email. Customer service & Administration Prepare the operation before the flight's arrival and departure. Check-in, Ticketing, Gate Lead (in charge of the boarding), Flight control(prepare the operation and seat arrangement.) Communicate with travelers through telephone and email. Customer service & Administration Prepare the operation before the flight's arrival and departure. Check-in, Ticketing, Gate Lead (in charge of the boarding), Flight control(prepare the operation and seat arrangement.)