Experience

Exclusive Networks

• Computer and Network Security
• 1 - 100 Employee

• Solution Engineer Team Lead

  • May 2022 - Present

  Certification attained :PCNSC, PCNSE, Cyberforce Guardian(Palo Alto), NSE4, NSE3 and below- Provide on the job training and guidance to new joiners and knowledge transfer advanced deployment techniques for undertaking projects- Delegate project assignments among team of solution engineers and ensure they are fit to undertake the projects assigned- Load balance project assignments, triage manpower to ensure ad hoc project tasks are assigned and fulfilling customers’ demands

• Solution Engineer

  • Oct 2018 - Present

  Certification attained :PCNSC, PCNSE, NSE4, NSE3 and below.- Performed professional services involving configuration, deployment and migration of firewall products such as Palo Alto and Fortinet.- Delivered projects on VM firewalls on public cloud providers (Azure, AWS.. etc)- Possess extensive project experience across varied customer base such as Gov Sectors, IHL, MNCs to SMEs, ISP.. etc.- Integrated said firewalls with other network/firewall products such as Checkpoint, CISCO ASA, Juniper,Aruba.. etc- Provide after-hours support for firewall emergencies(loaner replacement, Tshooting onsite) as well as weekend software/firmware upgrade job- Analyze customer firewall, apply best practices aligned with firewall product princples.- Demonstrate test cases for firewalls configured to user acceptance testing levels.- Produce documentation such as system document, guides, UAT and conduct knowledge transfer to customer to ensure they can administer firewall products post project closure.- Conduct preventive maintenance on firewalls and provide remedy.- Fluent utilization of networking terms for advanced troubleshooting scenarios; LACP, STP, VLAN, ARP, MAC, OSPF, BGP.. etc.- Independently able to install and mount products size of 2U and below.Configuration skillset executed(not limited to following)- High availability setup between firewall pairs- SNMP, Syslog, TACACS, RADIUS, LDAP, Email server, DHCP Server/Relay integration with customer infrastructure.- Apply self-signed or 3rd party certificates for securing firewall or decryption use.- SSL Decryption to inspect encrypted traffic for threats.- Site to Site, IPSEC VPN configuration for customer network integration.- Static routes, ECMP, OSPF and BGP to establish network connectivity.- Security, NAT and decryption policies configured to comply with customer requirements.- Migration tool usage to deliver migration from various vendors such as Checkpoint, Cisco ASA, Juniper.. etc. Show less



CityHub Holdings Pte Ltd

• Singapore
• Facilities Services
• 1 - 100 Employee

• Executive

  • Apr 2016 - Mar 2018

  Centre Manager for Serviced Office Company - Centre Management for 3 serviced office business centres in Orchard, Raffles Place and Raffles City Tower, servicing at least 100 companies in each business centre. - Centre maintenance and upgrade day-to-day responsibilities: - Safety compliance of Serviced Offices provided and observing regulations by the commercial building management - Oversaw construction and renovation work for the upgrade of each centre. - Managing and accounting for inventories such as furniture’s for each business centre. - Established business relations with vendors for provisioning of business centre equipment’s and maintaining respective business centre budget with negotiations for price reduction. Business Development - Maintained accuracy of client/sales database by constantly keeping in touch with clients and understanding their current stage of business development. - Sales closing of serviced office rentals contracts day-to-day: - Confirm viewing with prospects and setup of offices for viewing accounting for prospects requirements and budget. - Managing prospect expectations/enquiry through contracts terms and conditions and designing several floorplans for drafting sales proposal - Manage existing client’s renewal upgrade requirement and draft sales proposal - Executed e-Marketing Campaign reaching up to thousands of email leads. Co-brokering rental deals with real estate agents for business development. All-Rounded Support - IT Systems Management experience in a serviced office environment with Level 1 support: - Attend to network/hardware issues arising from clients and conduct investigation of root cause - Administer support to resolve issue on-site and if unable, escalate to IT vendors for further support. - Staff Management and providing guidance to subordinates in their day-to-day handling of clients. Also, supervised internship and delegated duties to interns. Show less



Aviva

• Insurance
• 1 - 100 Employee

• System Analyst

  • Jan 2014 - Mar 2015

  - Provide Tech Support for MS SharePoint Sites and application Aldon, handling enquiries and providing instructions step-by-step to guide users. - Conduct Trainings regularly (Monthly/Quarterly) for new users(usually 20 to 40+ participants) in terms of MS SharePoint sites usage as well as department process guidance. - Conduct process review and detect non-conformance by users, seeking their action to rectify and close the gap. E.g. An application encountered an issue and a record was filed in the system. However the diagnosis described was falling short of details which meant the record lacks traceability. Hence, I seek the tech support that entered the diagnosis to address the missing details. - Programmed Excel Macros to automate a monthly metrics report in terms of data massaging which greatly reduced the time taken to produce a metrics report manually. - Assisted in designing a Change Request checklist for project managers and business analysts making it more user friendly with the use of excel macros. The checklist is to ensure that the aforementioned parties produce the essential document deliverables before production. - Maintaining and updating multiple document lists such as application information of the applications we support as well as list of authorized users in various systems. - Handled vendor quotations comparisons and write up proposal with recommendation before submitting to department head for final decision - Project managed the enhancement of SharePoint sites and SharePoint servers health assessment by liaising requirements with the SharePoint vendors involved and also provide sufficient resources for them to work on it - Conduct surveys for regarding process feedback and collate the results into charts and report. Show less



NCS Group

• Singapore
• IT Services and IT Consulting
• 700 & Above Employee

• IT Helpdesk

  • Jun 2012 - Sep 2012

  - IT helpdesk Call center, with high volumes of calls daily from various branch associated to MHA (ICA, Police Neighbourhood Branches, Central Narcotics Bureau… Etc) - Managed users with regards to their computer issues in their daily work and provide them first level troubleshooting. Otherwise, escalate to engineer on-site to provide further assistance, should the issue proved to be too technical to communicate through the phone. - IT helpdesk Call center, with high volumes of calls daily from various branch associated to MHA (ICA, Police Neighbourhood Branches, Central Narcotics Bureau… Etc) - Managed users with regards to their computer issues in their daily work and provide them first level troubleshooting. Otherwise, escalate to engineer on-site to provide further assistance, should the issue proved to be too technical to communicate through the phone.

• System Analyst

  • Apr 2010 - Jun 2010

  - Assisted project leader in altering insurance policy interfaces - Deployed use of COBOL to perform alteration. - Assisted project leader in altering insurance policy interfaces - Deployed use of COBOL to perform alteration.