Jia Jing Lu
Information Technology Engineer at Apixel IT Support- Claim this Profile
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Bio
Experience
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Apixel IT Support
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Singapore
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Information Technology & Services
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1 - 100 Employee
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Information Technology Engineer
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May 2020 - Present
• Provide mainly level 1 and level 2, on-site and remote technical support to end-users in office networked environments• Perform first level troubleshooting on network related issues and escalate to higher level network support on resolution where required• Troubleshoot and resolve Windows server related issues and escalate to original manufacturer for hardware related issues where required• Setup and commission Windows servers, workstations, network switches, routers and firewalls• Perform routine maintenance and administration on servers, workstations and network infrastructure• Provide hands & eyes support where needed• Receive, update and close tickets in ticketing system• Follow up on open tickets in assigned queue in the ticketing system
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Information Technology Executive
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Dec 2018 - May 2020
• Support end users for their daily PC usage problem• Support in desktop hardware troubleshooting and diagnosis• Support of MS Active Directory, MS Application and basic networking• Deploy and manage internet• Manage and update company website• Liaise with software vendors• Duties as requirement from Management• Design and make name card• Setting up new PC, Printer and Laptop • Support end users for their daily PC usage problem• Support in desktop hardware troubleshooting and diagnosis• Support of MS Active Directory, MS Application and basic networking• Deploy and manage internet• Manage and update company website• Liaise with software vendors• Duties as requirement from Management• Design and make name card• Setting up new PC, Printer and Laptop
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Mobile Technician
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Aug 2016 - May 2018
• Repair android phone• Liaise with customer • Troubleshooting and diagnosis hardware and software• Change LCD, ear-plug, charging pin, touch pad and so-on• Insert Operating system• Order spare parts • Repair android phone• Liaise with customer • Troubleshooting and diagnosis hardware and software• Change LCD, ear-plug, charging pin, touch pad and so-on• Insert Operating system• Order spare parts
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Education
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2020 - 2022
University of Portsmouth
Bachelor of Science - BS, Cyber Security and Forensic Computing -
2019 - 2020
PSB Academy
Diploma, InfoComm Technology -
2018 - 2019
SBIT Training Academy
Diploma, IT Support
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