Jia Chen
Marketing Project Coordinator at OPpSTA- Claim this Profile
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English Native or bilingual proficiency
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Cantonese Limited working proficiency
Topline Score
Bio
Danielle P.
Jia has an extensive understanding of Contact Center and IT management, including workforce planning and coordination, tools, and technology with a strong focus on people. I enjoyed working with Jia greatly and would recommend her for any organization seeking a highly effective leader
Danielle P.
Jia has an extensive understanding of Contact Center and IT management, including workforce planning and coordination, tools, and technology with a strong focus on people. I enjoyed working with Jia greatly and would recommend her for any organization seeking a highly effective leader
Danielle P.
Jia has an extensive understanding of Contact Center and IT management, including workforce planning and coordination, tools, and technology with a strong focus on people. I enjoyed working with Jia greatly and would recommend her for any organization seeking a highly effective leader
Danielle P.
Jia has an extensive understanding of Contact Center and IT management, including workforce planning and coordination, tools, and technology with a strong focus on people. I enjoyed working with Jia greatly and would recommend her for any organization seeking a highly effective leader
Credentials
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Learning Infographic Design
LinkedInJun, 2021- Sep, 2024 -
Exam Prep: Microsoft Azure Fundamentals (AZ-900)
LinkedInMay, 2021- Sep, 2024 -
Introduction to Graphic Design: Photoshop
LinkedInMay, 2021- Sep, 2024 -
SEO for Social Media
LinkedInMay, 2021- Sep, 2024 -
Learning Microsoft Project
LinkedInMar, 2021- Sep, 2024 -
Smart Serve Certificate
Smart Serve OntarioAug, 2019- Sep, 2024
Experience
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OPpSTA
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Canada
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Mental Health Care
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1 - 100 Employee
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Marketing Project Coordinator
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May 2021 - Present
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Philips
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Netherlands
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Hospitals and Health Care
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700 & Above Employee
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Emergency Dispatcher
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Jun 2020 - Present
Personal Emergency Response Services (PERS) & Senior Living Business focuses on delivering meaningful solutions for senior living.• Monitor emergency alarms in a 24/7 call center environment while communicating with subscribers and clients to relay information and collect data.• Update system information, document activity, reviewed account information and detail requests from customers along with providing technical support to installers in the field.• Dispatch emergency services as required, such as Police, Fire, and EMS services to residential and commercial locations along with providing escalated support if the need arose.• Build and Maintain strong relationships with clients and colleagues by ensuring consistent satisfaction and trust• Exceeds individual productively standards in metrics and performance which contributes to team overall productivity at 85% or more daily.
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Innovative Vision
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United States
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Computer and Network Security
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1 - 100 Employee
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Customer Service Specialist
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Apr 2020 - Jun 2020
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Community
