Joseph Huston Crawford
Customer Happiness Senior Agent at MyFitnessPal- Claim this Profile
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Bio
Credentials
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Final Cut Pro
Apple
Experience
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MyFitnessPal
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United States
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Software Development
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100 - 200 Employee
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Customer Happiness Senior Agent
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Nov 2018 - Present
• Help lead frontline support team for an app with 10 million active users • Crafted new and updates to agent response macros and FAQs • Supported product and engineering teams with new and developing features by collecting, quantifying, and delivering user feedback backed by 100s of tickets • Highly skilled in identifying user issues to report to development and engineering teams • Participated in new hire interviews and training for both current team and company IT roles • Produced first ever new user onboarding and training live streams Show less
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DXC Technology
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Desktop Support
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Mar 2017 - Oct 2018
• Primary Help Desk support for Portland and San Francisco UA offices (up to SVP) • Responded to incidents and questions over email, phone, instant messages and in person • Facilitated IT segment of new employee orientation • Advised users in hardware and software purchasing decisions • Planned and implemented AV solutions quickly and with goals and budget in mind • Acted as point-of-contact for vendors and teammates during construction of new office space • Supported C-Suite when visiting with tech needs Show less
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Apple
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United States
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Computers and Electronics Manufacturing
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700 & Above Employee
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Creative
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Oct 2007 - Mar 2017
Daily I help people learn how to use technology, get the most out of it, or even repair it. My customer base has included students, children, adults of all ages and walks of life, businesses, and internal Apple trainees of every role in retail below corporate.
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TRAINING MANAGER (TEMP EXPERIENCE)
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Oct 2016 - Jan 2017
New employee training (including new leadership)New trainer and Genius Bar technician trainingResponsible for store training of new products and proceduresContinued to be resource for training after reintegration Participate as a mentor in store and in trainings facilitated by other leadersParticipate as mentor for New Store Openings
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TRAINING MANAGER (TEMP EXPERIENCE)
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Jun 2012 - Dec 2012
New employee training (including new leadership)New trainer and Genius Bar technician trainingResponsible for store training of new products and proceduresContinued to be resource for training after reintegration Participate as a mentor in store and in trainings facilitated by other leadersParticipate as mentor for New Store Openings
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Flamingcow.tv
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United States
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Video Editor/Studio Technician
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Feb 2013 - Nov 2014
Create motion graphics before, during, and after major events like online tournaments, Major League Gaming, BlizzCon and Flamingcow.tv Open tournaments. Edit video and produce interviews with players and personalities on location and upload content to the web. YouTube.com/flamingcowtv Twitter.com/flamingcowtv Create motion graphics before, during, and after major events like online tournaments, Major League Gaming, BlizzCon and Flamingcow.tv Open tournaments. Edit video and produce interviews with players and personalities on location and upload content to the web. YouTube.com/flamingcowtv Twitter.com/flamingcowtv
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Video Editor
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Nov 2012 - Nov 2012
Shot approximately 40 three camera interviews, edited, color corrected, titled, and uploaded to YouTube; all in one weekend. Shot approximately 40 three camera interviews, edited, color corrected, titled, and uploaded to YouTube; all in one weekend.
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Coolfire Studios
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United States
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Media Production
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1 - 100 Employee
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Intern
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Jan 2008 - Jun 2008
Prepared elements, both still and video, for editors. Worked as an assistant on set. And duplicated final products for distribution. Prepared elements, both still and video, for editors. Worked as an assistant on set. And duplicated final products for distribution.
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Education
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2005 - 2008
Webster University
Bachelor's degree, Video Production -
2002 - 2005
Greenville College
Bachelor's degree, Digital Media with emphasis in Art
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