Performance Management Analyst

• Jul 2018 - Present

• Review and analyze data collection tools, interfaces, architectures and reporting methodologies • Perform Process Capability Assessments (PCA) • Articulate issues to program personnel while collaborating with Government staff to mitigate disputes quickly and efficiently • Direct and participate in requirements development for various organizational surveys • Translate industry-leading concepts, theories and frameworks into strategies, objectives and capabilities while adhering to official Navy guidance and instructions • Skillfully determine how a major IT program should function and how changes in conditions and operations will affect desired outcomes • Identify measures, metrics or indicators of system performance and the actions needed to improve or correct performance relative to the goals of the program • Make recommendations to improve Information Technology Service Management (ITSM) processes and enterprise IT infrastructure • Develop technical and executive presentations and work products • Provide training and guidance to departmental staff, senior managers and members on performance and service improvement initiatives