Experience

JK Technology

• IT Services and IT Consulting
• 1 - 100 Employee

• Information Technology Technical Support

  • Feb 2023 - Present

  • Provided on-site/off-site support to one of Japan's leading investment banks: Nomura Holdings • Experienced in Active Directory & SCCM Environment • Configuration of Windows workstations & Apple mobile devices (MDM) for users • Handled hardware/software diagnostics & provide solutions • Performed operational support on an ad hoc basis • Onboarding duties: configuration, support and guidance • Timely execution of assigned high priority duties • Liaised with vendors for IT product inquiries & possess adequate procurement skills Show less



FRANKY Group of Companies

• Malaysia
• Civil Engineering
• 1 - 100 Employee

• IT Technical Support

  • Jan 2021 - Jul 2021

  • Produced KPI reports using Microsoft Power BI through through API integrations • Supported users with hardware, software, and connectivity issues. • Performed unit testing, and assisted during the development of the company's inventory system. • Data Cleansing & Data Verification using Microsoft SQL. • Produced user manuals/documentation for the firm's in-house system. • Maintained inventory records and documentation for equipment in database. • Replaced defective components and upgraded office equipment per technology plan. • Resolved Internet and wireless and wired network access problems. • Determined and resolved printer and networked copier outages. • Investigated data issues and offered suggestions for resolution to supervisor. • Tested systems to identify root causes to problems and uncover bugs. • Assisted the company's migration to a Digital Workspace Show less