Experience

SL Start : Enriching Peoples Lives

• United States
• Civic and Social Organizations
• 200 - 300 Employee

• Quality Improvement Specialist

  • Feb 2018 - Present

• Career Development Specialist

  • Jan 2017 - Feb 2018



Sprint

• Non-profit Organizations
• 1 - 100 Employee

• Account Manager

  • Jan 2012 - Feb 2016

  • Average 600+ new customer care calls. • Managed and organized weekly and month sales reports for the sales department to track product success. • Described product to customers. • Accurately explained details and case of merchandise. • Strive for number one customer resolution and satisfaction for future growth in company. • Provided help and knowledge to deescalate calls; by showing ways and providing efficiency to get to the root of the problem or concern to better assist the customer. Show less



Wireless Toyz

• United States
• Retail
• 1 - 100 Employee

• Sales Assistant Manager

  • Sep 2008 - Aug 2011

  - General business duties - Computed accurate sales prices for purchases and return transactions - Guaranteed positive customer experiences and resolved all customers' complaints - Accurately balanced cash drawer after every shift - Maintained positive attitude to make customers' shopping experiences memorable and pleasant - Trained new employees by providing knowledge of specifics store task and policies - Assisted employees and customers with their concerns and made sure they were address to their satisfaction - Reported and recorded all transactions in the company's inventory Show less