Experience

Harvard Maintenance

• United States
• Facilities Services
• 400 - 500 Employee

• Project Manager

  • Aug 2021 - Present

• Area Manager

  • Mar 2020 - Present

  • Supervise and direct staff activities• Responsible for P&L activities• Manage operational policies, objectives and initiatives to ensure cost effectiveness• Establishes operating policies to mitigate risk• Provide leadership to develop new customers and maintain existing customer base• Manage emergency response for all problems• Create estimates and workload for bids and new job sites• Travel and manage all aspects in the assigned area/territory• Monitor and ensure quality control expectations are met• Supervise cleaners & floor techs• Maintain payroll records• Maintain performance documents & disciplinary actions• Perform quality control to conform to Harvard & customer standards• Inventory & supply control• Train new and existing staff on proper cleaning technique Show less



Aramark Healthcare+

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Facilities Manager

  • Mar 2018 - Jan 2020

  Oversee transportation and housekeeping operations. Manage spending budget Handled Staffing and training Managed payroll and labor Oversee transportation and housekeeping operations. Manage spending budget Handled Staffing and training Managed payroll and labor



Le Méridien Dallas, The Stoneleigh

• United States
• Hospitality
• 1 - 100 Employee

• Director Of Housekeeping

  • Feb 2017 - Feb 2018



NYLO Hotels LLC

• United States
• Hospitality
• 1 - 100 Employee

• Operations Manager

  • Oct 2015 - Feb 2017

  Oversee front desk and housekeeping operations.Manage budget for rooms divisionTrain and develop staffHandled Staffing and recruiting Managed payroll and labor based on occupancyCreated a declining budget to monitor expense and revenue for the hotel (i.e. checkbook)Helped create new SOP’s for the company (including: Transportation, Front Desk, Engineering and Housekeeping)

• Director of Housekeeping

  • Mar 2015 - Oct 2015

  Oversee all operations, and insured a high quality standard in the cleanliness of the hotel. Experienced and shared in beneficial cross training of company standards. Monitor daily assignment production as related to the forecasted budget. Effectively communicating with front desk, sales and related departments all special requests, and VIP Guest details. Communicate daily objectives (both English and Spanish translations) by meeting with the staff during pre shift meets, passing on important information for the day. Guest Relations Situation Role-Play with staff. Knowledgeable of staff payroll procedures including editing staff hours, ensuring hours are correct and up to date. Scheduling, recommending special projects, areas of labor savings and participating in supply and linen inventories. Review Guest Market Metrix, research and respond to comments, both positive and negative feedback. Show less



Rosewood Hotels & Resorts

• Hong Kong
• Hospitality
• 700 & Above Employee

• Housekeeping Manager

  • Mar 2014 - Feb 2015

  Oversee daily shift operations, and insured a high quality standard in the cleanliness of the hotel. Assisted the housekeeping department at other properties within the company, duties included managerial and “hands on” service. Experienced and shared in beneficial cross training of company standards. Proficient in the AM and PM daily operations of the department including; assignment and follow up of all individual area duties, reviewing guest traces. Monitor daily assignment production as related to the forecasted budget. Effectively communicating with front desk, sales and related departments all special requests, and VIP Guest details. Communicate daily objectives (both English and Spanish translations) by meeting with the staff during pre shift meets, passing on important information for the day. Guest Relations Situation Role-Play with staff. Knowledgeable of staff payroll procedures including editing staff hours, ensuring hours are correct and up to date. Assist in staff scheduling, recommending special projects, areas of labor savings and participating in supply and linen inventories. Trained in the use of the Birchstreet Purchasing System, a Hilton affiliation. Familiar with placing and tracking purchasing needs. Review Guest Market Metrix and LQA Surveys, research and respond to comments, both positive and negative feedback. RHR Training Specialist; responsible for training new hires. Room Attendants, Public Areas, and Housepersons on daily tasks. Show less

• Lead Housekeeping Supervisor

  • Feb 2012 - Mar 2014

  Oversee daily shift operations, and insured a high quality standard in the cleanliness of the hotel.Assisted the housekeeping department at other properties within the company, duties included managerial and “hands on” service. Experienced and shared in beneficial cross training of company standards.Proficient in the AM and PM daily operations of the department including; assignment and follow up of all individual area duties, reviewing guest traces. Monitor daily assignment production as related to the forecasted budget.Effectively communicating with front desk, sales and related departments all special requests, and VIP Guest details.Communicate daily objectives (both English and Spanish translations) by meeting with the staff during pre shift meets, passing on important information for the day. Guest Relations Situation Role-Play with staff.Knowledgeable of staff payroll procedures including editing staff hours, ensuring hours are correct and up to date.Assist in staff scheduling, recommending special projects, areas of labor savings and participating in supply and linen inventories.Trained in the use of the Birchstreet Purchasing System, a Hilton affiliation. Familiar with placing and tracking purchasing needs.Review Guest Market Metrix and LQA Surveys, research and respond to comments, both positive and negative feedback.RHR Training Specialist; responsible for training new hires. Room Attendants, Public Areas, and Housepersons on daily tasks. Show less

• Front Desk

  • Nov 2010 - Feb 2012

  Participated in customer service in an ultra luxury hotel handling guest and group request and issues with minimal help from management.Proficient in rooms and inventory, assuring high sale for the hotel, no over booking or double booking.Communicated with co-workers and guest to insure that task and guest request were completed.



Pearl Hospitality

• United States
• Hospitality
• 1 - 100 Employee

• Executive Housekeeping Supervisor

  • May 2010 - Oct 2010

  Opened the department getting the staff ready, by setting up boards and insuring that special needs were accommodated.Closed the department insuring that there were no discrepancies.Handled inventory and purchasing. As well as adding by entering invoices to the accounting system.Inspected rooms and assured that the rooms met the hotel and guest expectations.Maintained an average monthly SALT (Service and Loyalty Tracking) score of 85 + out of 100 for helpfulness of housekeeping staff and cleanness for the past 5 months. Show less

• Front Desk

  • Feb 2010 - May 2010

  Participated in customer service in a full service hotel handling guest and group request and issues with minimal help from management.Negotiating individual room rate as well as group reservation.Trained and coached co-workers in the front desk in guest services, helping them take reservations, the checking in and checking out process, as well as handling over booking process.



Fairfield Inn by Marriott

• Front Desk Agent

  • Sep 2008 - Feb 2010

  Learned the basic tools to insure that guest satisfactions were met. Grasp knowledge in salesmanship by selling and taking reservation. Learned to handle guest issues. Opened and closed AM and PM shifts, running the necessary reports. Learned the basic tools to insure that guest satisfactions were met. Grasp knowledge in salesmanship by selling and taking reservation. Learned to handle guest issues. Opened and closed AM and PM shifts, running the necessary reports.



Horseshoe Bay Resort

• United States
• Hospitality
• 200 - 300 Employee

• Executive Housekeeping Supervisor

  • May 2009 - Aug 2009

  Internship Internship