Jhonry Siriban

Network Operations Engineer at Cubic Telecom
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Contact Information
us****@****om
(386) 825-5501
Location
PH

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Credentials

  • Introduction to IoT
    Cisco
    Jan, 2023
    - Nov, 2024
  • Introduction to Cybersecurity
    Cisco
    Dec, 2022
    - Nov, 2024
  • CCNA: Enterprise Networking, Security, and Automation
    Cisco
    Jun, 2022
    - Nov, 2024
  • CCNA: Introduction to Networks
    Cisco
    Jun, 2022
    - Nov, 2024
  • CCNA: Switching, Routing, and Wireless Essentials
    Cisco
    Jun, 2022
    - Nov, 2024
  • CCNA Trainee
    Tech Academy
    Aug, 2020
    - Nov, 2024
  • Cisco Certified Network Associate (CCNA)
    Cisco
    Nov, 2022
    - Nov, 2024
  • Licensed Electronics Engineer
    Philippine Professional Regulation Commission
    Apr, 2019
    - Nov, 2024
  • Licensed Electronics Technician
    Philippine Professional Regulation Commission
    Apr, 2019
    - Nov, 2024
  • NSE 1 Network Security Associate
    Fortinet
    Dec, 2022
    - Nov, 2024
  • NSE 2 Network Security Associate
    Fortinet
    Dec, 2022
    - Nov, 2024
  • NSE 3 Network Security Associate
    Fortinet
    Dec, 2022
    - Nov, 2024

Experience

  • Cubic Telecom
    • Ireland
    • Software Development
    • 100 - 200 Employee
    • Network Operations Engineer
      • Oct 2022 - Present

      • Provide network operations support in a 24x7x365 environment. • Day-to-day network performance and capacity monitoring. • Network troubleshooting and fault analysis. • Following playbooks to resolve network issues. • Anticipating potential operational risks and developing and implementing strategies to mitigate. • Tracking and documenting network incidents and compiling incident reports. • Managing and resolving incidents and communicating incident status. • Communicating with and management of vendors during vendor incidents. • Trouble ticket generation with third parties and response management. • Escalation of major incidents to Level 4. • Management of trouble tickets and identification of and escalation of recurring issues. • Participate in improvement of escalation and incident response strategies.

  • Radius Telecoms, Inc
    • Philippines
    • Telecommunications
    • 200 - 300 Employee
    • Jr. Network Engineer (L2)
      • Jun 2022 - Oct 2022

      • Responsible for maintaining and monitoring of core network devices and distribution switches.• Endorse and coordinate with field engineers to troubleshoot the network outages or dispatch circuit for restoration and isolation.• Provides level 2 technical support on the escalated concerns by Level 1 Radius support, client, and third-party providers.• Mapping/configuration of E-Line, E-Tree, ELAN or DIA (Dedicated Internet Access) services.• Monitoring and troubleshooting of MPLS, SDH, GPON and DWDM circuits.• Planning, handling, and performing network related activities (e.g. erroneous segments, circuit migration, uplink transfer, IOS upgrade etc.)• Creates and refreshes PRTG sensors, accounts and notifications for bandwidth monitoring and clients’ access.

    • Jr. Network Engineer (L1)
      • Feb 2021 - Jun 2022

      • Provide technical support and assistance to a broad customer base, subscribing to a wide range of products and services.• Proactively detect anomalies and performance issues, and bring to resolution to the full satisfaction of our customers.• Utilize network performance monitoring tools to identify impairments that may affect services sold.• Perform end-to-end trouble isolation and repair on physical layer services purchased by our customers.• Utilize test tools and equipment to isolate the cause of impairments on the Radius Network.• Interact with Customer Service Centers, Network Management Centers, Service Provider Operations Centers, Radius Internal Group and Customers to facilitate isolation and repair of faults in the network within established baseline objectives.• Keep customers updated on efforts aimed at restoration of their services.• Maintain accurate logs of trouble isolation and repair efforts.• Manage trouble-ticketing system and fault ticket creation for circuit outages and network issues and updates accordingly until closure/ completion of restoration. • Dispatches Field Installation and Maintenance staff during circuit restoration.• Prepares and creates incident report, SLA Report, maintenance advisories to ensure service is within agreed SLA.

  • Teleperformance
    • France
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Technical Support Representative
      • Nov 2018 - Mar 2020

      • Troubleshoots and makes adjustments to correct the issues on subscribed services. • Provides base level IT support to non-technical personnel within the business. • Managing of call flow and responding to technical support needs of AT&T customers. • Troubleshoots and makes adjustments to correct the issues on subscribed services. • Provides base level IT support to non-technical personnel within the business. • Managing of call flow and responding to technical support needs of AT&T customers.

Education

  • Quezon City University
    BSECE, Electronics Engineering
    2014 - 2018

Community

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