Experience

McCoy Manila

• Philippines
• IT Services and IT Consulting
• 1 - 100 Employee

• SAP Consultant

  • Aug 2023 - Present



CubeDash

• United States
• Transportation, Logistics, Supply Chain and Storage

• Senior Logistics Consultant

  • May 2020 - Jul 2023

  • Transportation Management System (TMS) administration• Working with Customer Service and Sales Team on logistics service opportunities• Supporting distribution and receiving teams as carrier service liaison• Facilitate carrier freight claims• Supporting supply chain initiatives and projects

• Claims Administrator

  • May 2019 - May 2020

  • Manage claims communications• Collect required information from customers• Submit information and follow up with insurance provider at required times• Manage claim payment process• Record and create reports regarding key accounts• Manage and assist with general customer service requests



Ingram Micro

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Team Lead

  • Jun 2017 - Dec 2018

  As a Team Lead for Customer Service, I promote and support the department/company's objectives and goals within my assigned team. I provide valuable input and feedback to inform hiring, performance reviews, promotions, and corrective actions. Additionally, I collaborate with my team to establish and work towards shared goals. With advanced knowledge of the responsibilities of a Customer Service Specialist, I provide leadership, guidance, coaching, and workflow management to my team. I ensure that work is processed according to departmental standards while interacting with internal and external customers to resolve their requests efficiently and in a timely manner. Show less

• Customer Service Specialist

  • Feb 2014 - Jun 2017