Spanish Bilingual Sales Consultant

• sept. de 2021 - - actualidad

Bilingual Pro-Sales

• sept. de 2019 - jul. de 2021

Bilingual Conference Specialist

• abr. de 2017 - sept. de 2019

Team Lead and Escalation Agent

• ene. de 2014 - feb. de 2019

Promoted to Team Lead position. Continuously providing excellent customer service via phone, and email submissions.Become an escalation agent due to change of primary job, and continued to provide outstanding customer service.

Spanish Customer Service Agent

• nov. de 2012 - feb. de 2014

Answered inbound customer service calls. Assisted with all Spanish speaking customer, and helped resolve issues or go over any questions asked by the customer.

Bilingual Customer Service Representative

• mar. de 2015 - abr. de 2017

Answered inbound calls dealing with patient billing issues. Explained patients their responsibilities such as deductible, coinsurance, and or copays. Furthermore, provided outstanding customer service while remaining calm and professional during difficult phone call scenarios. Assisted with most Spanish speaking patients. Answered inbound calls dealing with patient billing issues. Explained patients their responsibilities such as deductible, coinsurance, and or copays. Furthermore, provided outstanding customer service while remaining calm and professional during difficult phone call scenarios. Assisted with most Spanish speaking patients.

Quality Specialist

• sept. de 2006 - ene. de 2012

Inspected shutters before placing designated hardware, and carefully wrapped them for secure delivery. Dismantled old shutters brought in for repair or paint change. When work was complete, I willingly went to different departments and learned their processes in order to efficiently assist. Eventually, I became knowledgeable in building wooden shutters and prepping them for painting. Inspected shutters before placing designated hardware, and carefully wrapped them for secure delivery. Dismantled old shutters brought in for repair or paint change. When work was complete, I willingly went to different departments and learned their processes in order to efficiently assist. Eventually, I became knowledgeable in building wooden shutters and prepping them for painting.