Experience

Key Enviro Solutions

• United Kingdom
• Facilities Services
• 1 - 100 Employee

• Area Supervisor

  • Apr 2023 - Present



Self-employed

• London, England, United Kingdom

• Deliverer

  • Feb 2018 - Present



Compass Group

• United Kingdom
• Food and Beverage Services
• 700 & Above Employee

• Team Leader

  • Apr 2022 - Mar 2023

  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency. • Professionallyhandleddifficultcustomercomplaintsandobjectionsto maintain first-class customer service standards. • Reachedhigh-qualitystandardsthroughauditsandtesting. • Cleanedkitchenareas,foodcounters,andcookingutensils. • Followedhealthandsafetystandardstoprotectcustomersfromillness and cross-contamination. • Ledperformancereviewsandtailoredemployeefeedbacktofacilitate professional development. Show less



TJ Maxx

• London, England, United Kingdom

• Customer Service Assistant

  • Nov 2019 - Jan 2022

  • Answeredcustomertelephonecallspromptlyandimprovedon-hold wait times. • Guaranteedpositivecustomerexperiencesbyefficientlyresolving customer concerns and complaints. • Assistedcustomerswithproductcomplaints,loggingissuesfor investigation and providing replacement items. • Assistedcustomerswithvaryingquestionsusingproductknowledge and service expertise. • Answeredcustomertelephonecallspromptlyandimprovedon-hold wait times. • Guaranteedpositivecustomerexperiencesbyefficientlyresolving customer concerns and complaints. • Assistedcustomerswithproductcomplaints,loggingissuesfor investigation and providing replacement items. • Assistedcustomerswithvaryingquestionsusingproductknowledge and service expertise.



Key Enviro Solutions

• United Kingdom
• Facilities Services
• 1 - 100 Employee

• cleaner supervisor

  • Jul 2017 - Oct 2020

  Monitored weekly cleaning supply usage, promptly placing refill orders to minimise delays to services. • Coordinated staff rotas to build hardworking teams, strategically delegating tasks to maximise efficiency. • Trained staff to deliver high-quality cleaning services and boost customer satisfaction. • Maintained strict health and safety compliance through diligent inspections, mitigating potential risks. Monitored weekly cleaning supply usage, promptly placing refill orders to minimise delays to services. • Coordinated staff rotas to build hardworking teams, strategically delegating tasks to maximise efficiency. • Trained staff to deliver high-quality cleaning services and boost customer satisfaction. • Maintained strict health and safety compliance through diligent inspections, mitigating potential risks.



Birkin Group

• United Kingdom
• Facilities Services
• 1 - 100 Employee

• cleaner supevisor

  • Feb 2019 - Sep 2019