Experience

Miguelitos International Corporation
• Philippines
• Food and Beverage Services
• 1 - 100 Employee
• Human Resource Officer

  • Nov 2022 - Present


Outsource Network Contact Center and Back Office Services Inc.

• Senior Recruitment Officer

  • Nov 2021 - Nov 2022

  Working in a reputable business process outsourcing company as Senior Recruitment Officer. Our company is handling local HMO account thus we are in need of the following: Company Nurse - Registered Nurse with at least six (6) months experience - With BOSH Traning Certification or any relative training is an advantage but not required - Willing to work full time and onsite - Amenable in shifting schedule Customer Care Representative (Local HMO Account) - Handle call inquiries regarding HMO benefits - Provide approvals in all availments and utilization of clients based on the client's summary of benefits - Check all requests from accredited health care provider are within the coverage - BPO experience is a plus but not required - Graduate of any four (4) years medical course or any related course such as BS Psychology, BS Pharmacy or the likes. - Willing to work full time and onsite - Amenable to shifting schedule Tele-Consult Doctor - Provides virtual consulatation to patients. - Provide assessment to patients regarding their well-being limited for consultation only. - Experience in Tele Consult is an advantage but not required - Prefer licensed phycisians, fresh board passers are encourage to apply. - Willing to work full time and onsite - Amenable to shifting schedule Show less



Miguelito's International Corporation

• Philippines
• Food and Beverage Services
• 1 - 100 Employee

• Human Resource Officer

  • Nov 2016 - Feb 2019

  Responsible for hiring, developing and overseeing the employee performance. Providing guidance and resources on every aspect company policies and procedures. Handles employee recruitment and interview specific to managerial positions and up. Establishing pay scale for the company. Responsible in creating company policies and ensure its executions. Responsible in creating and issuance of HR memoranda, employee notices such as Notice to explain, coaching logs, performance improvement plan and all other notices and documentation pertaining to employees status. Ensure that the right processes are implemented in accordance with the labor standards. Overseeing the roles and tasks of all HR personnel and ensure that all deliverables assigned to them in submitted/accomplished in a timely manner. Innovate processes that can help the organization in searching, hiring and development of the employees. Assist the company in developing an organizational structure and allocating human resources to ensure the accomplishment of objectives and proper coordination. Other tasks that the management may assign related to human resource and its function. Show less



Outsource Network Contact Center and Back Office Services Inc

• Payroll, Compensation and Benefits Supervisor

  • Oct 2014 - Aug 2015

  Payroll Process the time keeping of more than 600 employees. Ensure its accuracy prior processing the payroll to avoid disputes. Process the payroll with the help of the help of GP system. Manual computation for the trainees and consultants of the company. Encode and ensure that the disputes due to late filing from previous payroll were all be credited. Compensation Prepare the incentive pay of the qualified employees such as referrals, performance bonuses and allowances. Prepare the computation and releases the final pay of the resigned employees within 60 days from the date they accomplished their clearance. Prepare the computation and release of the 13th month pay which will be given no later than 24th day of December of each year. Benefits Ensure all qualified regular employees have their health benefits as mandated by the management. Prepare the payment and submit the data for posting of the monthly government remittances such as SSS, HDMF and PHILHEALTH. Ensure that all forms needed by the employees for their government reimbursement are available and submitted on time. Show less

• Administration Specialist

  • Jul 2014 - Sep 2014

  Handle the security, utility and logistics of the company.Secure and monitor all the company assets and equipments. Ensure that all are working well for the daily operation.Manage the permit for renewal in an annual basis.Assist in the preparation and provide the materials of company’s functions such as meetings, outing, town hall, etc.Dealing with the company’s suppliers and service providers.

• Team Lead

  • Jan 2012 - Jun 2014

  Supervise and lead the team to an excellent performance.Provide coaching and mentoring for my agents to push them into their limits for the growth of their careers.Ensure that the metrics and service level set by both company and clients are both met.Prepare daily, weekly and monthly report to be submitted to the client and to the company’s operation head.



iHR Teknology Inc.

• Human Resources Services
• 1 - 100 Employee

• Collection Specialist

  • Jan 2011 - Jan 2012

  Perform collection call out to those account endorsed by the client under 30 days past due and up. Prepare daily report of successful and positive contact to monitor the collection. Perform manual disconnection, manual reconnection and account termination as endorsed by the client. Perform collection call out to those account endorsed by the client under 30 days past due and up. Prepare daily report of successful and positive contact to monitor the collection. Perform manual disconnection, manual reconnection and account termination as endorsed by the client.



PacificHub Corporation

• Philippines
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Customer Service Representative

  • Oct 2010 - Dec 2010

  Front liner that deals with the customer’s inquiry, request and complaints. Process the request and provide accurate data based on the system and cascades of the client. Process the account modification such as change of billing address, upgrading/downgrading of plan, encoding of add-ons, etc. Front liner that deals with the customer’s inquiry, request and complaints. Process the request and provide accurate data based on the system and cascades of the client. Process the account modification such as change of billing address, upgrading/downgrading of plan, encoding of add-ons, etc.


Humantek INC.
• Canada
• Manufacturing
• 1 - 100 Employee
• Collection Specialist

  • Aug 2009 - Jul 2010