Experience

AGS CARGO

• Truck Transportation
• 1 - 100 Employee

• U.S.A Branch Manager

  • Aug 2017 - Present



Röhlig Logistics

• Germany
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Air Export / Import Coordinator

  • Sep 2016 - Aug 2017

  - Assist management in achieving the stated branch goals in the line with company policies and procedures.- Co-ordinate the activities and expeditious delivery of Export Air consignments in a time manner to customers, as per customer orders and prescribed quality standards while using discretion.- Responsible for the operations of Lider Taxi Aviation from Brazil in Miami Branch. One of the company's major accounts.- Monitors availability, and in conjunction with subcontractors, ensures timely collection of cargo, check in the warehouse and reporting to customs.- Manage allocated customers using established tools to achieve and exceed targets.- Ensures the department achieves it financial and quality objectives



Panalpina

• Denmark
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Air Export Representative

  • Jun 2013 - Sep 2016

  - Work with sales force during account on-boarding ensuring a smooth transition from sales to operations.- Cold chain export process for companies such Novartis, Capsugel, Baxter, Abbott, Envirotainers and LATAM- Import process for technology companies such as IBM, Lenovo and Samsung.- Assist the brokerage team on clearance of cargo.- Answer all customer inquiries in accordance with the Customer Service Policy Standards.- Serve as a point of contact for the customer and documentation processing, ensuring operational excellence.- Follow U.S. Customs and Border protection regulations for all shipments.



Starwood Hotels & Resorts Worldwide, Inc.

• Hospitality
• 700 & Above Employee

• Accounts Payable

  • Sep 2011 - Jun 2013

  - Strong working knowledge with SAP, StarSource and Excel to manage and execute payments to vendors.- Ensure compliance with government regulations such as tax regulations, and answer inquiries from the IRS.- Research and remediate any un-cashed checks to make sure they are properly vetted.- Improved on-time monthly payments from 72% to 93% as well as reduced outstanding invoices to fewer than 2 weeks.- Organized and completed a project to clean up all vendor W-9 forms in less than two months

• Supervisor Food & Beverage

  • May 2004 - Sep 2011

  - Lead a group of 45 associates, performing weekly meetings and associate checkpoint reviews.- Focused on making sure customers expectations were exceeded without mistakes, or lack of attention to detail.- Trained new employees as well as assisted team members with continuos improvement strategies.- Improved measure guest satisfaction from 76.5% to 81.5%



Marriott Hotels

• United States
• Hospitality
• 700 & Above Employee

• Food and Beverage Server

  • Feb 2002 - Apr 2004

  - Presented and served food courses and drinks to hotel guests.- Made sure all request were fulfilled in a timely fashion as well as correctly.- Driven to increase customer satisfaction for repeat visitation through industry-leading customer service. - Presented and served food courses and drinks to hotel guests.- Made sure all request were fulfilled in a timely fashion as well as correctly.- Driven to increase customer satisfaction for repeat visitation through industry-leading customer service.