Experience

Touch International

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• US Purchasing Manager

  • Oct 2012 - Present

  Supply chain management, responsible for on time delivery of goods which directly affected customer satisfaction and monthly production goals. Assessment of high turnover in materials to mitigate lead time and production gaps, led to increase of revenue and factory output and efficiency. • 2012- 2013: Job Processor • Completed inventory mitigation, processed work orders aided in expediting production for priority shipping and customer needs • 2013- 2014: Customer Service Representative • Assessed and identified weak points in specific C.S.R. regions to provide better service and responsiveness • Restructured organization of customer requirements, which resulted in an increase in on time delivery and customer satisfaction • Reclassified customer relations and communications between the CSRs and Account Managers • Relied upon to make lateral movements between various regions as needed during peak seasons • 2014-Present: US Purchasing Manager • Executed all procurement for our US based factory, from raw materials to un-inventoried items, including coordinating with our Asia based factory to control mass purchases for fiscal efficiency for the company overall • Teamed with the Inventory Department, and MRP Systems Manager to update all materials and system information for all documented items for price, vendor, stocking quantities and unit conversions • Collaborated with vendors on a regular basis in cost-down efforts and price negotiations while building supplier/customer relationships • Called upon during company reorganization to train our Asia based factory in the areas of customer service, purchasing, and production order processing



Florida Department of Highway Safety and Motor Vehicles

• United States
• Government Administration
• 500 - 600 Employee

• Duty Officer- LWRCC

  • Jan 2009 - Jun 2012

  High stress management, with a key focus on multi-tasking and cooperation, resulting in a dependable and efficient voice of reason, aid, and comfort in desperate times for both the citizens and the officers that depended on me. • Prioritized assignment of troopers to incidents that ranged from roadside aid to fatalities • Accountable for officer safety while ensuring incoming calls were handled efficiently, and duties were delegated • Maintained multi-line phone system, two databases and dispatched concurrently to deliver service to Troopers and motorists, alike • Received nominations for Dispatcher of the Month on 3 occasions and commendations for specific incidents that were handled such as a two county Brush Fire and a Cross Departmental search for Armed Robbery Fugitives



Pumphrey Law

• United States
• Law Practice
• 1 - 100 Employee

• Investigator

  • Apr 2005 - May 2008

  The first step to providing our clients with vigorous service through assessment of case materials and evidence. Worked closely on the development of defense by assembling and vetting witnesses, evidence documentation, and acting as a liaison between client and attorney as needs arose. • Responsible for client intake, case research, client/ witness interviews and assessment of crime scenes • Managed the caseload for six attorneys. Cases varied between drug possession, sexual battery, rape, violation or injunction, fraud and child endangerment • Allied with State Attorneys, Probation Offices, Law Enforcement, and Victim’s Advocates’ Offices in the interest of our clients