Experience

VXI PH

• Philippines
• Outsourcing and Offshoring Consulting
• 300 - 400 Employee

• Operations Manager

  • Jan 2022 - Present



TTEC

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Service Delivery Manager

  • Mar 2017 - Jan 2022

  - Currently overseeing Manila and Lipa operations for an Australian Telco Business and Consumer Live Chat account where I manage Sales, Customer Service, Retention chats and BOH campaigns with 100 FTE; ensuring 100% delivery of all contractual and quality service goals - Managed an Australian Telco Collections account handling Front of House teams and Campaigns with 8 supervisors and over 150 FTE for a year

• Operations Supervisor

  • Sep 2012 - Mar 2017

  - Oversee different customer service teams from Acquisition, Collections, Hardship and Debt Recovery Collections (Consumer and Business) for an Australian Telco account - Responsible for the overall performance of a dynamic team to ensure consistency and efficiency in operations- Monitor, analyze and train employees to ensure compliance with company policies and regulation- Successful launch of Wholesale Business with 10 FTE for an Australian account

• Credit Management Consultant

  • Oct 2010 - Sep 2012

  - Consultant for an Australian Telco Collections account; a front liner in collecting, processing orders and negotiating for payment- Subject Matter Expert, responsible in providing real time support for products and business judgement



Salesforce one Marketing

• Batangas

• Administrative Officer

  • Apr 2010 - Nov 2010

  - Manage day-to-day operations for admin tasks, time keeping, recruitement, placement and orientation of employees. - Actively manage staff, support and motivate them to perform daily tasks. - Update office policies as neede and hold meetings and performance review - Prepare reports and presentations with statistical data, as assigned - Organize a filing system for important and confidential company document and answer queries by employees and clients - Manage day-to-day operations for admin tasks, time keeping, recruitement, placement and orientation of employees. - Actively manage staff, support and motivate them to perform daily tasks. - Update office policies as neede and hold meetings and performance review - Prepare reports and presentations with statistical data, as assigned - Organize a filing system for important and confidential company document and answer queries by employees and clients