Sr. Systems Engineer

• Sep 2015 - Present

System Administrator

• Mar 2015 - Jun 2015

Served as a System Administrator as part of the infrastructure support team supporting the Federal Air Marshal Service contract. Responsible for investigating and resolving storage issues with EMC Avamar backup solution. Worked closely with other teams to resolve escalated issues and ensure systems were available. Served as a System Administrator as part of the infrastructure support team supporting the Federal Air Marshal Service contract. Responsible for investigating and resolving storage issues with EMC Avamar backup solution. Worked closely with other teams to resolve escalated issues and ensure systems were available.

System Administrator/Engineer

• Jun 2013 - Mar 2015

Served as escalation engineer for support of tier 3 Windows and storage based issues. Responsible for ensuring uptime of sensitive vendor processing environment. Architected and implemented file based backup solution within the bounds of SLA’s and retention policy. Responsible for day to day operational duties for environment maintenance. Part of a team charged with supporting infrastructure for Oberthur East Coast operations. Served as escalation engineer for support of tier 3 Windows and storage based issues. Responsible for ensuring uptime of sensitive vendor processing environment. Architected and implemented file based backup solution within the bounds of SLA’s and retention policy. Responsible for day to day operational duties for environment maintenance. Part of a team charged with supporting infrastructure for Oberthur East Coast operations.

Senior Help Desk Specialist

• Apr 2009 - Jun 2013

Served as a Senior Helpdesk Specialist supporting the GAO enterprise environment. Worked closely in conjunction with federal management to ensure SLA’s are being met. Served as 1st tier of escalation from helpdesk to network administration for Active Directory related issues. Reported directly to project management with considerations for best practices, procedures and implementation for helpdesk and escalation duties. Trained, scheduled shifts and coordinated with junior and mid-level helpdesk specialist to ensure customer support is always available Show less

System Engineer

• Jul 2004 - Jan 2009

Served as a System Engineer on three-man IT support group responsible for providing support for Accenture on the U.S Postal Service contract. Responsibilities included providing a full spectrum of technical, analytical and consultative solutions for a broad base of clients and hardware/software. Provided scalability and upgrade options to customer for future technology implementations. Served as a System Engineer on three-man IT support group responsible for providing support for Accenture on the U.S Postal Service contract. Responsibilities included providing a full spectrum of technical, analytical and consultative solutions for a broad base of clients and hardware/software. Provided scalability and upgrade options to customer for future technology implementations.