Experience

Mystique

• United Kingdom
• 1 - 100 Employee

• Independent Business Owner

  • Jul 2016 - Present



RBC

• Customer Service Representative

  • Aug 2013 - Apr 2015

  • Help and advice clients in the clients lounge and in the self serve area of the branch with the goal to deliver and enhance clients service experience • Create a positive “First impression” by greeting, and engaging clients in a range of service and informational conversations. • Contribute to a positive working environment • Understand and meet the needs of client by providing them with advice on products that would benefit them. • Identify sales apportunities and refer them to the right team members • Ensure the accuracy of all the client’s transactions. • Complete administration work in a timely and accurate manner • Comply with all the banks operation and procedures, knowledgeable with the code of conduct and securities laws and regulation Show less



Blockbuster Canada

• Entertainment
• 1 - 100 Employee

• Assistant Store Manager

  • Nov 2004 - Jun 2011

  •Responsible for overseeing the entire store operation. Manage the total store level Human Resource operation, including recruitment, training, and performance management. •Performed interviewing, hiring, training, mentoring, coaching and evaluation of associate performance, developing them into a highly effective and motivated team. •Handled sale tracking and reporting, inventory control, and employee payroll ensuring that everything in on point. •Establish sales goals though analyzing sales history and predicting sales growth by following the monthly goals. •Manage the budgets devised accurate sales forecast. •Manage all aspect of product merchandising: creating innovative displays and product stocking, leading to continual growth in sales revenue. •Advise staff members on the interpretation of policies.(Health and Safety) •Ensured excellence in customer service and resolved all issues at the store level. •Excellent managerial skills, by having low staff turnover. Show less



la vien rose

• Sales Associate

  • Mar 2004 - Aug 2004

  •Ensured to have an excellent customer service Skills. •Assist customer with needs, including measurement and advice. •Able to meet sales goals with commission made by selling over $300 worth of undergarments. •Merchandising and prioritizing for a new launch products, ensuring it was put were most appropriate to gain revenue in business. •Ensured to have an excellent customer service Skills. •Assist customer with needs, including measurement and advice. •Able to meet sales goals with commission made by selling over $300 worth of undergarments. •Merchandising and prioritizing for a new launch products, ensuring it was put were most appropriate to gain revenue in business.