Experience

Brainnest

• Germany
• Business Consulting and Services
• 100 - 200 Employee

• Junior Project Manager Trainee

  • Nov 2021 - Dec 2021



Regus

• Luxembourg
• Facilities Services
• 700 & Above Employee

• Community Associate

  • Aug 2019 - Apr 2020

  • Daily point of contact in the business centre and act as the "face" of the company • Accountable for building effective relationships with new and existing customers and creating the best customer experience • Manage business operations management, community management and events • Daily point of contact in the business centre and act as the "face" of the company • Accountable for building effective relationships with new and existing customers and creating the best customer experience • Manage business operations management, community management and events



Bank of the Philippine Islands (BPI)

• Philippines
• Banking
• 700 & Above Employee

• Assistant Business Manager (Service Operations Officer)

  • Jul 2015 - Apr 2016

  • Accountable for all the administrative functions, including management, operations, process improvement, strategic planning and handling of compliance concerns. • Perform designated custodianship functions and implement total quality management by monitoring and managing operational activities • Execute pre-audits to ensure ongoing adherence with the bank’s compliance procedures • Address any customer issues and maintain excellent customer service to existing and potential clients of… Show more • Accountable for all the administrative functions, including management, operations, process improvement, strategic planning and handling of compliance concerns. • Perform designated custodianship functions and implement total quality management by monitoring and managing operational activities • Execute pre-audits to ensure ongoing adherence with the bank’s compliance procedures • Address any customer issues and maintain excellent customer service to existing and potential clients of the bank. • Supervise 4 branch employees and oversee the direct workflow of the branch operations • Assist Business Manager in growing the branch deposit volume and achieve targets in sales • Act as the approving officer for all data processing activities at the bank, this may include opening of savings and checking accounts, record keeping, check processing and bookkeeping Show less • Accountable for all the administrative functions, including management, operations, process improvement, strategic planning and handling of compliance concerns. • Perform designated custodianship functions and implement total quality management by monitoring and managing operational activities • Execute pre-audits to ensure ongoing adherence with the bank’s compliance procedures • Address any customer issues and maintain excellent customer service to existing and potential clients of… Show more • Accountable for all the administrative functions, including management, operations, process improvement, strategic planning and handling of compliance concerns. • Perform designated custodianship functions and implement total quality management by monitoring and managing operational activities • Execute pre-audits to ensure ongoing adherence with the bank’s compliance procedures • Address any customer issues and maintain excellent customer service to existing and potential clients of the bank. • Supervise 4 branch employees and oversee the direct workflow of the branch operations • Assist Business Manager in growing the branch deposit volume and achieve targets in sales • Act as the approving officer for all data processing activities at the bank, this may include opening of savings and checking accounts, record keeping, check processing and bookkeeping Show less



HSBC

• United Kingdom
• Financial Services
• 700 & Above Employee

• Mobile Sales Support Officer (Assistant Manager in Sales, Efficiency and Quality)

  • Oct 2010 - Jun 2015

  • Perform sales and support functions to the internal and external contacts by ensuring sales compliance and quality, and maintaining customer service standards • Act as the liaison officer among the business community and in charge for email and telephone correspondences between the sales department, retail bank branches, credit team, operations, in-house and external insurance providers and bank customers • Impart a high level of customer service to internal and external contacts by… Show more • Perform sales and support functions to the internal and external contacts by ensuring sales compliance and quality, and maintaining customer service standards • Act as the liaison officer among the business community and in charge for email and telephone correspondences between the sales department, retail bank branches, credit team, operations, in-house and external insurance providers and bank customers • Impart a high level of customer service to internal and external contacts by ensuring that service delivery adheres to quality and efficient standards. This includes but not limited to efficient client verification, prompt reply to queries, complaints and follow ups, and examining customer credentials, and documents from clients and external providers • Assist Relationship Managers and Mortgage Specialists in preparing and completing customer application and requirements • Provide outstanding customer journey for existing and potential clients of the bank • Promote and cross-sell banking products and services to customers • Perform post-sales customer service, and ensure continuous compliance to the bank’s set standards and regulations

• Senior Sales Associate

  • Aug 2008 - Oct 2010

  • Responsible for the achievement of the set targets, with the goal of providing customer service and optimum efficiency thereby contributing to the overall profitability of the bank. • Cross-sell other bank products such as credit card insurances. • Constantly met and achieve sales quota. • Performed anti-attrition calls to existing clients of the bank

• Customer Sales Outbound Associate

  • Apr 2008 - Aug 2008

  • Perform outbound calls for credit card acquisition, balance transfer, activation usage and retention.