Experience

ServiceMaster Restore Toronto North-Vaughan

• Canada
• Construction
• 1 - 100 Employee

• Project Manager Assistant - Construction Administrator

  • Jul 2022 - Present

  • Communicating and coordinating project activities between the Project Manager, internal staff, crew, sub-contractors, and clients. • Monitoring budgets and communicating with sub-contractors as required, serving as the primary point of contact for purchasing inquiries and vendor-related project requests. • Tracking inventory shipments for a job and preparing spreadsheets detailing item information. • Collaborating with the Project Manager and sub-contractors to guarantee cost-effective purchases. • Building and maintaining professional relationships with suppliers, assisting the project manager with inventory management. • Preparing requests for quotes, purchase orders, work orders, notices of commencement, supporting documentation for cost breakdowns, and other necessary job documents. • Compiling accurate job costing sheets for accounting purposes based on estimates, costing sheets, and purchase orders. • Initiating and updating client records, including creating files for all jobs, maintaining client files, and ensuring all documents are scanned and accounted for. • Sending the project scope, including emergencies, structure scopes, estimates, and letters, to clients and insurer adjusters. • Ensuring all required documentation, such as work authorizations, structure packages, deductibles, and payment schedules, is received prior to commencing work. • Processing credit card payments. • Moving and reviewing costs related to a job/project, creating, and requesting credits, and maintaining data entry of vendor invoices. • Coordinating with subcontractors regarding invoices, payment inquiries, and discrepancies • Preparing payables weekly listings Show less



LendCare

• Canada
• Financial Services
• 100 - 200 Employee

• IT Support Representative

  • Apr 2022 - Jul 2022

  • Served as the first point of contact for employees seeking technical assistance via phone, Discord, or e-mail. • Managed supply and demand requirements to ensure stock availability for office supplies and hardware/ peripherals supplies. • Analyzed equipment inventory and delivered data reports to senior management. • Sourced, negotiated prices, and placed orders for hardware, software, peripherals, and related supplies. • Performed remote troubleshooting through diagnostic techniques and pertinent questions. • Walked the employees through the problem-solving process. • Recorded events and problems and their resolution in logs. • Followed up and updated the status and information in the company database. • Identified and suggest possible improvements in procedures. • Assisted with general support for hardware, peripherals, and external software. Show less



D2L

• Canada
• E-Learning Providers
• 700 & Above Employee

• Product Support Analyst

  • May 2021 - Dec 2021

  • Identifies issues and recommends solutions. • Resolve issues received by phone, chat, and service desk portal under tight time constraints • Building rapport with clients • Quickly identify incident trends/patterns and recommend steps to mitigate impact • Troubleshoot issues using a variety of tools including using T-SQL queries • Clearly communicate technical resolution details to varying stakeholders • Documented all issues and generated reports with the common problems helping to develop and deliver knowledge articles. • Participate in Technical Round Table discussions • Align client's needs, goals, and objectives to D2L solutions • Monitor and participate in both internal and external discussion forums • Assist with additional tasks as delegated by Manager Show less



Optimalgorithms Web Solutions

• Software Developer

  • Apr 2021 - Dec 2021

  • Expand existing software to meet the changing needs of our clients • Programming using JavaScript, React, HTML and CSS • Monitor, evaluate system performance, designee, and implement new programs and features • Write tests for existing and new code to ensure compatibility and stability • Ensure cross device/platform compatibility • Expand existing software to meet the changing needs of our clients • Programming using JavaScript, React, HTML and CSS • Monitor, evaluate system performance, designee, and implement new programs and features • Write tests for existing and new code to ensure compatibility and stability • Ensure cross device/platform compatibility



Centennial College

• Canada
• Higher Education
• 1 - 100 Employee

• Software Developer

  • Sep 2019 - Dec 2020

  • Designed, built and maintained web application • Documented requirements, user stories, diagrams, user role modeling, UI mocks and test plan • Collected and organized information for content, design, layout and flow • Performed Stress Test and Load Test • Developed SRS (Software Requirements Specification), SDD (Software Design Document), and the main software architecture design artefacts using Agile Methodology • Reviewed test plan • Created UI/UX design document Used: HTML5, CSS, JavaScript, Responsive Design, web services, ASP.NET MVC, bootstrap and JMeter Show less



CEF

• France
• Higher Education
• 1 - 100 Employee

• Financial Advisor

  • 2013 - 2019

  • Collect information from customer to make appropriate recommendations for new products and services • Performs varied administrative tasks such as reconciliation, payments, refunds, receiving and recording deposits. • Prepared documents such as relationship contracts and purchase agreement • Accessed computerized financial information to answer questions related to specific accounts • Provided with data entry into documents and banking systems with speed and accuracy. • Prepares and processes documents and reports • Work with customers, management and internal departments to determine alternative payment options when necessary. • Preparation of notices when necessary • Maintained customer and financial information updated and accurate • Delivered financial advice and outstanding customer service • Prepared budgeting and financial reports • Performed fraud and credit risks analysis Show less