Jhendricks Gappe
Customer Service Representative at Verto Network Solutions Inc.- Claim this Profile
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Bio
Experience
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Verto Network Solutions Inc.
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Philippines
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IT Services and IT Consulting
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1 - 100 Employee
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Customer Service Representative
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Nov 2021 - Present
• Assists customers' concerns and attend to their complaints with proper resolution. • Maintains the good satisfactory rate given by the customers. • Answering customers' queries with concise and efficient answers. • Process needed actions using CRM tools given. • Escalates concerns that needed appropriate response from the supervisors. • Making sure that all concerns were properly resolved. • Assists customers' concerns and attend to their complaints with proper resolution. • Maintains the good satisfactory rate given by the customers. • Answering customers' queries with concise and efficient answers. • Process needed actions using CRM tools given. • Escalates concerns that needed appropriate response from the supervisors. • Making sure that all concerns were properly resolved.
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Education
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2018 - 2020
University of the East
Bachelor of Science - BS, Psychology -
2016 - 2018
University of the East
Senior High School, Humanities and Social Sciences Strand
Community
