Experience

Arrae

• Wellness and Fitness Services
• 1 - 100 Employee

• Operations Manager

  • Apr 2022 - Present

  Directed the operations department with the deployment of remote supply and management of fulfilment centres across North America. Alongside supply chain management, my role entailed driving strategic processes across their e- commerce platforms with the development of end to end order management strategies. Supported the C Suite board with SITREP and diagnostic reports revolving around the forecasting of sales while improving relationships with suppliers and partners. My exposure to these systems within Arrae allowed my software/library implementations of process through to improve day-to-day system optimization for domestic and international centres and the increase in purchase order execution. Show less

• Operations Associate and Customer Care Representative

  • Jan 2022 - Jan 2023

  Collaborated with the operations department to improve customer relationships through the exponential increase of engagement by identifying and navigating accessibility issues raised by customers, including the the investigation of order and product information. Alongside customer success, my quarterly efforts supported the administrative tasks for the department by guiding the team on improved reporting methodologies including the day-to-day performance of e-commerce sites, managing logistic arrangements for inbound inventory, and managing the order fulfillment processes at 3PLs. Show less

• Digital Content Editor

  • Jan 2021 - Jan 2023

  Supported the aggregation of presentation and show notes while reviewing footage and materials for the improvement of audience retention. Through the integration of platforms like Audacity and Descript, my exported reports addressed areas of improvement which decrease drop off chart metrics while increasing average listening time. Aside from episode performance optimization, I supported editing to improve engagement through the manipulation of audio files. This included splicing and cutting while maintaining quality. These metrics are coordinated with social media managers for the preparation of social content calendars. Show less

• Warehouse and Supply Management Associate

  • Mar 2021 - Dec 2022

  Supported multiple individuals within a department warehouse to organize, aggregate and package multiple products dependant on SKUs and daily orders. Gained exposure to the order fulfilment strategies through the Ryder UPS Third Party Logistics platform (3PL) which provided insight on product fulfillment patterns. Leveraged my creative approaches to continuous improvement to assist in identifying opportunities to improve processes by predicting product order frequency with the implementation of natural language processing tools within our platform search via Shopify. Show less



King Taps

• Canada
• Restaurants
• 1 - 100 Employee

• Hostess and Restaurant Coordinator

  • Jun 2019 - Nov 2021



Oakham Cafe

• Toronto, Ontario, Canada

• Server/Barista

  • Aug 2017 - Nov 2019



Ram in the Rye

• Canada
• Restaurants

• Server

  • Aug 2017 - Nov 2019



Jack Astor's Bar and Grill

• Canada
• Restaurants
• 300 - 400 Employee

• Hostess

  • May 2018 - Dec 2018



Tim Hortons

• Canada
• Food and Beverage Services
• 700 & Above Employee

• Cashier Customer Service

  • Oct 2015 - Aug 2017