Experience

Realizeit

• United States
• E-learning
• 1 - 100 Employee

• Learning Solutions Engineer

  • abr. de 2020 - - o momento

• Customer Support Specialist

  • out. de 2016 - - o momento



LiveText, Inc.

• E-Learning Providers
• 1 - 100 Employee

• Technical Support Manager

  • jun. de 2010 - out. de 2016

  • Provide technical support by telephone and email on web based education application • Delegate projects and responsibilities to team members • Meet with department heads to coordinate joint projects • Analyze data to determine high priority bug fixes • Train team members on new features and releases • Reduce customer call times and email correspondence for more efficient support interaction • Provide technical support by telephone and email on web based education application • Delegate projects and responsibilities to team members • Meet with department heads to coordinate joint projects • Analyze data to determine high priority bug fixes • Train team members on new features and releases • Reduce customer call times and email correspondence for more efficient support interaction