Jharelin Ulerio

Quality Analyst at Scotia GBS Dominican Republic
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Contact Information
us****@****om
(386) 825-5501
Location
Distrito Nacional, Dominican Republic, DO

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Bio

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Experience

  • Scotia GBS Dominican Republic
    • Dominican Republic
    • Financial Services
    • 700 & Above Employee
    • Quality Analyst
      • Mar 2022 - Present

  • Alorica
    • United States
    • Outsourcing/Offshoring
    • 700 & Above Employee
    • Operations Analyst
      • Jul 2017 - Oct 2021

      Responsible of fraud detection amongst 3 different LOBs.Responsible of making KPI reports to determine which areas of the business are in need of improving.Responsible of making fraud reports for upper management consumption.

    • Quality Analyst
      • Nov 2016 - Jun 2017

      Responsible of maintaining the standards to keep up with the business needs.Responsible of 200+ agents maintaining standards.

Education

  • Universidad Autónoma de Santo Domingo
    Business Administration, Business
    2012 - 2015

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